Overview
2025-04 | Client Experience Associate Jobs in Metro Manila at VAA Philippines
Title: 2025-04 | Client Experience Associate
Company: VAA Philippines
Location: Metro Manila
Company: VAA Philippines
Our team is hiring for: Client Experience Associate
Rate or Salary range per hour: $3.5
Work Remotely?: Yes
Work Hours and Schedule: Full time
Work Duration: Depends on your performance, preferably long term
Must be residing within the Philippines?: Yes
Must have a backup device (Desktop/Laptop)?: Yes
Job Description
New Customer Onboarding
Lead the core team to prepare for the Kick off meeting
Review the requirement list and manage clarification issues
Ensure to prepare all relevant data for the kick off meeting
Review the customer data – KYC (Know Your Customer)
Customer classification (VIP- Might define 3 levels TBD)
Customer profile (Based on guidelines)
Managing set expectations and work plan with the customer
Based on model of support , in case of Project , create plan with Milestones and target dates
Customer Success
Ensure the team are aligned in case more then one VA supporting
CE follow up health checks
Internal team recurring meeting review status
Manage risks , gaps – Identify , apply action plans for corrective actions , notify relevant stakeholders
Track project plan targets and milestones
Identify potential customer business growth -potential services
Identify elements to track business growth
Identify relevant training for VA supporting the customer (if gaps promote knowledge training)
Customer survey /health check meetings
Handling customer complains
Lead the core team to resolve the complains/problems
Holiday greetings , promotions ,courses
End of Contract – identify potential future reopen
Resignation of VA – smooth transition to replacement VA
Escalation path
Customer Requests
New requirements – additional support/training
New service request – additional VA
Upskill of VA
Change of schedule/hours
Job Qualifications
College Graduate
Must be fluent in English (speaking and in writing)
Must have at least minimum of 1-2 years work experience in the Customer Service Client handling via Chat, Email and Calls
Must have have strong experience and proficient to work with Client Facing
Good time-management skills
Available for a full time job
System Requirements (main Device)
Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)
System Requirements (backup Device)
Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS
