Overview
Account Executive Jobs in Glenn Dale, Maryland, USA at DeKalb Health
Location: Glenn Dale
Base Pay: $65000.00 – $75000.00 / Year
Job Category:
Account Management, Client Services
Employee Type:
Full-Time Regular
Moore Media & Digital is looking for anAccount Executivetojoin our team.
Mooreis aninnovation-led company of 5,000 people and the largest marketing, data, and fundraising company in North America serving the nonprofit industry. Some of our clients include Shriners Children’s, Feeding America, ASPCA, Wounded Warrior, and Habitat for Humanity. We combine our strength in technology and unmatchedindustry expertiseto provide clients with strategy, creativity, production, media, data, response management, and analytic services.
Your Impact:
Act as the single point of contact for all DRTV campaign components for one to two clients, including data feeds, digital support, call centers reporting, media buying, and creative production.
Coordinate DRTV program meetings, both internal and external, by conducting weekly status meetings, distributing notes, preparing and conducting client presentations as needed, tracking action items and driving completion in a timely manner, and overseeing implementation of all ongoing and new DRTV-related projects.
Oversee the setup of new programs by establishing and maintaining data flow documents for backend reporting and fulfillment for DRTV programs and developing reports from Call Centers, eCRM databases, and client databases of record for DRTV transactions.
Oversee DRTV client call center activities with assistance from subject matter experts while monitoring calls and providing recommendations for improvement, assisting with developing and conducting call center training, leading calibration calls with call center and client participation, and creating call center memos and recommendations.
Analyze and deliver reporting to client and internal teams to measure program performance including regular KPI reports, retention reports and analyses, benchmark analyses, and ongoing testing to optimize results.
Use Google Analytics and conversion data to outline processes for optimizing donor conversion on webpages, emails, landing pages, etc.
Track budgets and invoicing to ensure accuracy and timely billing.
Your Background:
Bachelor’s degree or equivalent from an accredited college or university. Marketing, Business, or Communications preferred.
3-5 years ofproject managementexperience.
Excellentproject managementskills, with the ability to manage multiple complex projects with multiple stakeholders.
Resourceful, detail-oriented self-starter who can take initiative and drive projects forward with solid follow-through skills.
Strong working knowledge and comfort working with data organizations and operations.
Hands-on experienceanalyzing and reporting on program results.
Understanding of nonprofit industry best practices in direct marketing fundraising including direct mail, digital, telemarketing, and DRTV. Direct nonprofit and/or fundraising account management experience is a plus.
Experience with Constituent Relationship Management (CRM) systems like Luminate Online, Every Action, Salsa, etc. is a plus.
Interpersonal skills to develop professional working relationships with clients, vendors, sister companies, and internal teams.
Ability to adapt to changing priorities.
Commitment to delivering error-free work and high-quality customer serviceto clients.
Friendly, customer-service oriented attitude.
Proficiency in Microsoft Word, PowerPoint,…
Title: Account Executive
Company: DeKalb Health
Location: Glenn Dale, Maryland, USA
Category: Marketing / Advertising / PR, Non-Profit
