Overview
Account Manager Jobs in San Francisco, California, USA at Nuvolum
Nuvolum combinesinnovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.
Our full-service, integrated marketing and PR firm takes pride in everything we do. Ourdiverseand talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other’s successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients’ expectations.
We’re looking for experienced Account Managers to address daily client needs, communicate wins, and drive the execution and implementation of our clients’ strategic plans. Ideal candidates for this role are outgoing, detail-oriented, excellent communicators, skilled inproject management, meeting deadlines, and going above and beyond to meet and exceed client expectations.
Our Account Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Account Managers are expected to have a regular cadence ofcommunicationwith clients, address needs expeditiously, understand the clients’ markets, growth plans, goals, and opportunities.
Account Managers proactively communicate the clients wins and are able to strategically navigate high level conversations.
Dutiesand Responsibilities include, but may not be limited to:
Build and maintain trusting relationships and provide day-to-day support to clients
Lead, don’t follow. Be an initiator, not an order taker
Achieve quarterly and annual quotas
Manage multiple client projects, from inception through maintenance and completion
Collaborate with organizationalleadershipas needed in ideation and development of programs and campaigns in response to client requests
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins
Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience
Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client
Learn your client’s business and match that with a deep understanding of Nuvolum’s services to make the best recommendations
Develop and maintainproduct expertise, driving high end-user satisfaction
Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions
Essential Skills
3+ years of customer success or account management experience
Bachelor’s degree or equivalent preferred
Experience working in a top-tier marketing and PR consulting firm is a plus
Experience in sales is also a plus
In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)
P…
Title: Account Manager
Company: Nuvolum
Location: San Francisco, California, USA
Category: Marketing / Advertising / PR, Sales
