Overview
Account Manager Jobs in United States at PartnerOne
Title: Account Manager
Company: PartnerOne
Location: United States
Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will have a strong understanding of Tibco Messaging and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.
Key Responsibilities:
Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts
Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products
Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions
Technical Knowledge: Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers
Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly
Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success
Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements
Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio
Requirements
Education: Bachelor’s degree in business, marketing, information technology, or a related field
Experience:
3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector
Proven experience managing subscription renewals and expanding customer accounts
Technical Skills:
Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders
Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot)
Soft Skills:
Strong interpersonal and communication skills
Ability to work collaboratively in a team environment
Excellent negotiation and problem-solving abilities
Highly organized with attention to detail and ability to manage multiple priorities
Preferred Qualifications:
Experience working with open-source software or cloud-based solutions
Previous experience in a technical or SaaS-based account management role
Ability to analyze customer data and provide insights to improve customer success
Benefits
Competitive salary and performance-based bonuses
Opportunities for career advancement within a growing company
Comprehensive benefits package including health, dental, and vision insurance
Ongoing training and professional development opportunities
A collaborative and innovative work environment
