Overview
Brand Liaison & Digital Communications Specialist Jobs in South Africa at Future Teams
Title: Brand Liaison & Digital Communications Specialist
Company: Future Teams
Location: South Africa
Description
Our client is a boutique shop in the heart of London with an ever-expanding online presence. They are seeking a Brand Liaison and Digital Communications Assistant to join their team. They are seeking a Brand Liaison & Digital Communications Specialist to support the recruitment of new brand partners and maintain direct engagement with their loyal customer base. The ideal candidate is a self-motivated communicator with a passion for sustainable fashion, strong digital skills, and an eye for distinctive design. This dual-role position requires someone who can manage brand outreach, curate content, and maintain an engaging online presence that reflects the values and identity of the store.
The ideal candidate is a detail-oriented, enthusiastic individual with a flair for identifying emerging talent in the sustainable design space. You will bring a professional yet warm tone to your communication and enjoy building relationships with like-minded creatives. Your organisational abilities and digital skills will support seamless updates across platforms and keep the community informed and inspired.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
Brand Research & Liaison
Conduct online research across websites, directories, and social media platforms to identify emerging sustainable fashion, homeware, and lifestyle brands
Initiate email communication with prospective brand partners using HubSpot CRM, clearly conveying the store’s mission, concept, and value proposition
Respond to brand queries and provide detailed information about the onboarding process and store expectations
Schedule and manage meetings between the brand owners and the Founder using HubSpot tools
Maintain a thorough and well-organised CRM record of all brand communications and outreach activities
Build knowledge of the sustainable fashion industry to assist in curating a store that aligns with ethical values and premium design aesthetics
Digital Communications
Update the store’s website homepage regularly using WordPress and Elementor, ensuring the visual layout reflects new arrivals, seasonal collections, themed edits, and upcoming events.
Create and send out fortnightly newsletters using Mailchimp or Omnisend to announce new brand launches, product features, and in-store or online events.
Ensure all customer communications are visually aligned with the store’s brand identity and written in a tone that reflects the premium, ethical nature of the business.
Collaborate with the team to keep digital assets and promotions up to date and compelling.
Monitor the performance of campaigns and update mailing lists and contact segmentation as needed.
Skills, Experience & Requirements
Previous experience in fashion, design, retail, or a relevant creative industry (formal or informal)
Passion for sustainability, emerging brands, and independent retail
Proficiency in HubSpot CRM or similar client relationship systems is highly desirable
Experience using Mailchimp, Omnisend, or similar email marketing platforms
Working knowledge of WordPress, with experience using Elementor for visual content updates preferred
Excellent written and verbal communication skills in English, with an ability to communicate professionally and personably
Strong organisational and administrative skills with exceptional attention to detail
Confidence managing multiple communication threads and updating digital content across platforms
Self-starter who thrives working independently and as part of a small, collaborative team
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
