Overview
Business Operations Specialist Jobs in Bengaluru, Karnataka, India at TVS Digital
Title: Business Operations Specialist
Company: TVS Digital
Location: Bengaluru, Karnataka, India
Job Title: Business Operations Specialist
Company Info:
TVS Digital is a digital technology start-up focused on the Fintech & Automotive industry with platforms and services offerings in the Credit & Collection Services and Automotive & Retail domain. We provide IT Services to accelerate digital transformation by partnering with industry renowned platforms (Microsoft, Salesforce, Oracle, SAP) & help to develop centre of excellence for our customers. TVS Digital’s mission is to build & deliver high quality software solutions & services to help address real life business challenges of global companies in these domains by harnessing the power of Analytics, Artificial Intelligence (AI), Machine Learning (ML). Our strategy is to leverage inorganic and organic means for the initial build out and subsequent expansion and growth. TVS Digital is a part of TVS Holdings and has also currently invested in several early-stage high tech start-ups globally in areas of connected manufacturing, fleet management and credit services.
Roles & Responsibilities:
Sales Operations:
Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal
Generate pipeline & revenue reports for executive briefing and financial reporting
Publishing monthly business report & other ad-hoc presentation for executive briefings
Customer Operations:
Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying to the governance process
Support Finance Operations by invoicing customers accurately as per the customer contracts
Closely work with customers & TVSD finance to ensure on-time payments against invoices, ensuring there is no outstanding collections over 45 days
Support customer support operations closely working with TVSD team & support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive and efficient – driving a high customer satisfaction
Qualifications, Skills & Experience:
Master’s degree with 6 years’ work experience, with at least 4 years in strategy & operations roles at a SaaS startup or software company
Deep understanding of the SaaS sales model, financial management & customer support operations
Attention to details – savvy with numbers and office tools (Powerpoint, Excel etc.)
Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level
Team player – ability to work with multiple stakeholders spread across different locations
Ability to work independently
