Overview
Campaign Coordinator Jobs in Clearwater, FL at PCM Marketing Integrations
POSTCARDMANIA – CLEARWATER, FL
Looking for Campaign Coordinators
YOUR MISSION
To “WOW!!” our clients by helping get their marketing campaigns running smoothly. You are the customer’s main point of contact after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams, as well. This is a fast-paced position and requires a lot of multi-tasking and decision making. The Campaign Coordinators must be detail-oriented and organized to ensure the client’s deadlines are met. This position is responsible for ensuring that the customer is serviced perfectly and is very happy with their order!
Ultimately, we strive for flawless, 5-star customer service.
SPECIFIC DUTIES INCLUDE
Pleasantly communicating with customers on the phone as well as via e-mail and live chat
Ability to navigate the computer system and e-mail system once trained
Ability to accurately follow customer’s written or verbal instructions
Ability to communicate clearly verbally and in writing
Ability to work in a fast-paced environment
Ability to multitask like a rockstar
Willingness to provide coverage for other areas of the department as needed
Must be able to keep composure if there’s a tight deadline or pressure.
Reliable and responsible, the customer and the company count on this.
And other duties as assigned
WORK HOURS
Full-time in-office position
Monday – Friday from 9-6pm with an hour lunch
COMPENSATION
Pay is $19.50/hr to start
$20.50/hr with favorable review after training and completing regular job duties
Bonus up to $400 per month after 3-6 months
OTHER BENEFITS & PERKS
Medical, dental and vision
401K
Short- and Long-Term Disability
Paid Vacation time that increases with longevity
6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
Amazing company culture that provides a relaxed yet super productive and challenging work environment
APPLY NOW for immediate consideration!
REQUIRED QUALIFICATIONS
Minimum 3-5 years experience in customer service roles.
Ability to type with speed and accuracy (at least 40 wpm).
Basic Knowledge of Microsoft Office Suite, specifically Outlook & Excel.
Positive outlook that can be felt by our customers and our co-workers.
Characteristics of a Successful Campaign Coordinator:
Empathy: A great Campaign Coordinator has the ability to understand and relate to the needs, concerns, and emotions of our clients. Empathy creates a genuine connection and fosters trust.
Communication Skills: Excellent verbal and written communication skills are a must. Our Campaign Coordinators should be able to articulate ideas clearly, actively listen to clients, and provide effective solutions, without getting flustered.
Problem-Solving Ability: Campaign Coordinators encounter various challenges and often they are recognizing patterns that can lead to a challenge that doesn’t exist today, but most likely will exist soon if we don’t solve the problem asap. We are looking for individuals who possess strong problem-solving skills, can think on their feet, and approach obstacles with a positive and proactive mindset.
Adaptability: The ability to adapt to different customer personalities and navigate diverse situations is crucial. Our Campaign Coordinators should be flexible, patient, and capable of handling unexpected twists and turns.
Emotional Intelligence: Emotional intelligence plays a vital role in understanding customer needs, managing difficult situations, and effectively resolving conflicts. We are ONLY looking for candidates who demonstrate self-awareness, empathy, and strong interpersonal skills.
WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS
If you enjoy that sort of thing please don’t apply – we have a super happy environment we maintain!
DRUG FREE WORKPLACE
This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 6 panel drug screen; employment status will be dependent on ability to pass this screening.
OPEN HOUSE
You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhousemania.com/openhouse
Job Type: Full-time
Pay: From $19.50 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Compensation Package:
Hourly pay
Schedule:
Monday to Friday
Work Location: In person
Title: Campaign Coordinator
Company: PCM Marketing Integrations
Location: Clearwater, FL
