Overview
Caregiver FT 6a-6p Jobs in Mount Juliet, TN at Harmony at Mount Juliet
Overview
Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing the following duties personally or through subordinate supervisors and adhering to monthly budget and staffing guidelines. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product maximizing the guest experience. Personally responds to resolves guest/owner concerns and complaints when required and ensures consistency through the effective implementation of Associate training and empowerment programs. Maintains franchise compliance and compliance records.
Responsibilities
Assists in interviewing and hiring staff to ensure that all areas of responsibility are properly covered and within budget.
Conduct orientation training of new associates for the front office.
Assign associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
Prepare schedules for the department
Investigate complaints and takes corrective action.
Prepare any reports concerning payroll expenses, and department expenses.
Record data concerning work assignments and special projects and prepare periodic reports.
Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
Interact with fellow associates in a courteous and professional manner.
Conduct or ensure that daily pre-shift meetings are being conducted
Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations
Review internal management reports to include: occupancy forecasts, payroll edits, labor/payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.
Check periodically each day on any and all special project work
Attend weekly staff meeting
Generate all department PO’s (purchase orders) and PAF’s/ADAP’s/ROD’s and forward to senior management for approval
Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
Maintains SALT scores at targeted levels through the implementation of Associate training and coaching session based on physical observation of work performance and complaint handling.
Performs check-in/check-outs, valet, pbx, and bell services as needed
Be familiar with current marketing initiatives as well as insuring that all staff is equally as familiar
Assists in performing timely associate evaluations
Ensure proper staffing for all shifts in accordance with staffing guideline and adjust, as needed
depending on demand activity
Assumes MOD role five nights per week; assumes all required MOD responsibilities including but not limited to, a complete property inspection, resolve guest service challenges, is CPR certified, trained in ALL emergency situations, and assume responsibility of the hotel property in absence of the General Manager
Perform Emergency Response duties as required by this role in the Emergency Response Organizational Chart and Plan
Qualifications
Strong organizational skills and multi tasking abilities
Good Will Ambassador and Guest/Customer Service Expert who leads by example
Excel, Word, Outlook, Access, PMS systems
Good verbal communication skills
Exposure to scheduling, PO processing, time card calculations and expense control systems preferred
Minimum of 2 years experience in supervisory/management position required
Minimum of 3 years experience in front office setting at a major hotel, preferably full service
Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.
Ability to apply mathematical operations in accomplishing job tasks.
Can define problems, collect data, establish facts and draw valid conclusions from interpretation of extensive and varied technical instructions (in mathematical or diagram form).
Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
Proficiency with Computer and knowledge of Property Management System.
Ability to read and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to effectively present information to top management, public groups, hotel associates and outside agencies/authorities.
Ability to apply advanced mathematical concepts such as exponents, logarithms, and permutations.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
401(k)
401(k) matching
Commuter assistance
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Schedule:
8 hour shift
Evenings as needed
Every weekend
Holidays
Monday to Friday
Morning shift
Nights as needed
Weekends as needed
Work Location: In person
Title: Caregiver FT 6a-6p
Company: Harmony at Mount Juliet
Location: Mount Juliet, TN
