Overview
Client Account Manager Jobs in Kenneth, PA at Palmetto Technology Group (PTG)
Title: Client Account Manager
Company: Palmetto Technology Group (PTG)
Location: Kenneth, PA
Who We AreCOURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Account ManagerWe are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary technical point of contact for key clients, helping them optimize product use, troubleshoot issues, and achieve their goals. This role combines technical expertise, customer service, and account management to build strong relationships and drive customer satisfaction and retention.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as their trusted advisor and main point of contact for technical needs and inquiries
Technical Support and Troubleshooting: Provide high-level technical support to clients, assisting with troubleshooting, product configuration, and issue resolution to ensure seamless product performance
Onboarding and Product Adoption: Guide clients through the onboarding process, helping them to understand and fully utilize the features and capabilities of the product
Solution Implementation: Work closely with clients to understand their technical requirements and customize solutions that meet their specific needs
Account Planning and Strategy: Develop account strategies that align with client goals and objectives, proactively identifying opportunities for product enhancements and additional services
Customer Success Management: Monitor client usage, satisfaction, and success metrics, ensuring that clients achieve desired outcomes and are fully satisfied with the product
Training and Enablement: Educate clients on best practices and new product features, providing ongoing training and resources to maximize their product knowledge and efficiency
Feedback and Product Improvement: Act as the client advocate internally, providing feedback to product and development teams to improve features, functionality, and usability based on client needs
Documentation and Reporting: Maintain accurate documentation of client interactions, technical issues, and solutions provided. Generate regular reports on account health and service metrics for internal review
Cross-Functional Collaboration: Work closely with sales, customer success, product development, and support teams to ensure a cohesive and satisfying client experience
Key Qualifications:
Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
3+ years of experience in account management, customer success, sales, or a related field
Proven track record of managing client relationships and achieving revenue targets
Excellent communication, negotiation, and presentation skills, with the ability to build rapport with clients
Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously
Proficiency with CRM software (e.g., Salesforce) and other sales tools
Strong problem-solving skills, with the ability to think strategically and identify growth opportunities within…
