Overview
Client Marketing Manager Jobs in California at Overdryve Inc
The In-House Marketing Lead is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In Department and ensure compliance with established team, policies, procedures, and systems.
Assist with some training and the development of In-House Marketing staff. Sit in with the In-House Marketing Manager or Supervisor during performance appraisals, counseling, and coaching sessions.
Help communicate and oversee the representative performance standards and penetration performance.
Maintain site penetration above approved levels without generating guest complaints.
Maintain gifting cost below approved or budgeted levels.
Occasionally lead weekly meetings with all associates to address procedures, policies, issues, and programs in the presence of the In-House Marketing Manage or Supervisor.
Assist with the weekly In-House reports and ensure completed reports are submitted to the In-House Marketing Manager/Director by set deadline.
Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
Support and work with the In-House Marketing Representatives on arrival/lead tracking; this includes ensuring daily, weekly, and monthly reporting is accurate in both Concierge and TSW or any other system that may apply.
Minimum Qualifications:
One year of timeshare and customer service experience; supervisory or management experience preferred.
High School Diploma or Equivalent
Concierge/TSW Enterprise
Web based reporting
Customer service and quality fundamentals
MS Office
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Title: Client Marketing Manager
Company: Overdryve Inc
Location: California
