Overview
Client Relations Manager / Office Assistant Jobs in Farmersville, TX at Tracy’s Custom Home Design
Tracy’s Custom Homes, established in 2006, is a small residential design firm in Farmersville, TX that has shown continued growth in the past decade, and focuses on the custom home market in the rural areas East and Northeast of Dallas. We handle 120+ clients per year and maintaining communication with them is a key to our success.
Job Summary
The Client Relations Manager plays a crucial role in fostering strong relationships with our clients, ensuring their needs are met and exceeded. This position requires a proactive approach to client services and effective communication skills. The ideal candidate will be adept at managing multiple client accounts while providing exceptional customer service. Being that we support custom home builders and clients in the rural areas, we are looking for someone that has southern hospitality.
Experience
Preferred Bachelor’s Degree
5+ Years of working in a service oriented office environment
Preferred knowledge of some construction/home terminology, but not required
Responsibilities
Sit at the Front Door and provide exceptional customer service as the first point of contact for new and existing clients.
Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
Respond promptly to client inquiries (phone, emails & social media) and resolve issues efficiently.
Collaborate with internal design teams to ensure seamless service delivery and address client needs.
Conduct regular follow-ups with clients to assess their satisfaction levels and gather insights. Send timely client survey’s & request testimonials.
Send out Meeting Notices to customers
Prepare Estimates and bill customers using Quickbooks Online
Follow-up on payments and keep track of past due invoices
Assist in Marketing and promoting the business using Social Media platforms
Assist with implementing and maintaining a new webpage and customer interface portal
Assist with planning company events, training, builder lunches, client appreciation events and annual Christmas Party
Skills
Strong customer service orientation with a focus on client satisfaction
Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clients and personalities
Professional email etiquette & ability to address needs over a phone call are important
Sales experience is beneficial for understanding client needs and selling our services
Strong Microsoft Office skills (Excel, Word & Outlook)
Social Media Marketing
Organizing Files, both written and electronic
Self – Starter and able to identify areas of need and respond accordingly
Creative and Energetic
Benefits
Business hours are typically 8am-4:30pm
Paid Holidays (10 days)
3 weeks of PTO
Life Insurance
Short-Term Disability Insurance
Company Retirement with 3% Company Match
$300/month Medical Insurance Stipend
This role is essential for maintaining our commitment to exceptional client relations, ensuring that our clients receive the highest level of service possible while fostering long-term partnerships.
Job Type: Full-time
Pay: $42,000.00 – $54,000.00 per year
Benefits:
401(k)
401(k) matching
Paid time off
Shift:
Day shift
Work Location: In person
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Title: Client Relations Manager / Office Assistant
Company: Tracy’s Custom Home Design
Location: Farmersville, TX
