Overview
Client Relationship Officer Jobs in Singapore, Singapore at CGS International Securities Singapore
Title: Client Relationship Officer
Company: CGS International Securities Singapore
Location: Singapore, Singapore
About the company:
CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.
Job Responsibilities:
– Participate in roadshows, conduct system demonstration on the use of our online trading and mobile platforms and assisting customers on the account opening.
– Be well-versed with our products offering such as equities, CFD, LFX, share margin financing, ProsperUs and confidently introduce our product promotions to customers or prospects.
– Organise in-house seminars/ webinars and workshops to educate potential and existing customers on salient features of our platforms.
– Handle customer enquiries on their account and platform related issues.
– Handle and escalate clients’ feedback and complaints.
– Provide excellent service experience to external/internal customers through phone or other communication channels.
– Adhere to the service level targets, and any other duties as defined/assigned by Manager.
Job Requirement:
– Able to troubleshoot desktop issues relating to customers’ web browsers and operating systems (Apple OS and Microsoft).
– Service oriented with good communication skills and willing to go the extra mile for customers.
– Good team player and able to deliver within tight deadlines.
– Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
– Able to multitask and remain calm under pressure, especially during intense situations.
Interest in the financial markets would be an advantage
– Not necessary but if with experience in a customer care division and handling of online customers would be an advantage.
