Overview
Client Representative Jobs in Surrey, British Columbia, Canada at NXTGEN MARKETING
Title: Client Representative
Company: NXTGEN MARKETING
Location: Surrey, British Columbia, Canada
NXTGEN MARKETING is a thriving and fast-growing company that is currently seeking an outstanding Client Representative to join us at our Surrey, BC office. We are looking for a passionate and driven individual who is excited about the opportunity to learn, grow alongside us, and unleash their fullest potential!
Every member of our team has a unique skill set and brings valuable expertise to the table. Therefore, our top priority is to create a culture that supports and encourages growth and development. We believe that learning is a lifelong journey, and we are committed to offering opportunities for our employees to enhance their customer service and sales skills through ongoing education and training programs.
Our new Client Representative will be responsible for communicating with customers on a daily basis to resolve any issues related to customer support, promote and sell new products and services, and provide customers with a top-notch experience. We are seeking a candidate who is not only capable of delivering exceptional customer service but also someone who is a confident and cooperative team player with a positive and enthusiastic attitude towards work every day.
Client Representative Responsibilities:
Be the main point of contact for customers and provide excellent product and service solutions
Use your knowledge to accurately address customer queries and recommend appropriate products and services
Demonstrate the benefits of our services and increase sales revenue through effective promotional techniques
Handle all customer interactions with care, composure, and understanding while delivering accurate and transparent support
Document and process customer orders meticulously to ensure accuracy and efficiency
Attend meetings and training webinars to stay updated and improve knowledge
Provide valuable insights to enhance customer satisfaction and develop new skills
Strive for excellence in assigned duties
Maintain professionalism at all times
The ideal applicant is someone who:
Has previous experience in customer service roles
Holds a degree in Communications, Business or related fields
Demonstrates excellence in communication and customer interaction
Possesses strong organizational, written, and oral communication skills
Comfortable working in a dynamic environment and interacting with people
Exhibits key qualities such as empathy, responsiveness, patience, conscientiousness, and a customer-centric mindset
Skilled in building meaningful relationships with people through conversations
Willing to undergo a comprehensive background check
Available to work full-time
At NXTGEN MARKETING, we have a deep appreciation for passion, quality, integrity, and teamwork. We firmly believe that exceptional communication skills, a strong focus on customer satisfaction, and a culture of collaboration are critical to achieving our goals. If you possess these qualities and are looking for a rewarding career in customer service and account management, we would love to have you join our team!
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