Overview
Client Solutions Manager, Dining – Global Business Solutions – New York Jobs in New York, United States at TikTok
Title: Client Solutions Manager, Dining – Global Business Solutions – New York
Company: TikTok
Location: New York, United States
ResponsibilitiesCompany Overview:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us.
About the Team:
TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok’s unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.
About the Role:
The Client Solutions Manager (CSM) plays a vital role in driving TikTok’s business growth by serving as a strategic advisor and day-to-day point of contact for a portfolio of advertisers. In partnership with their Business Partnerships Manager (BPM), the CSM will drive and support post-sale client engagement — this includes managing relationships, delivering performance insights, and driving revenue growth through data-driven strategies. The role requires a demonstrated ability to identify upsell opportunities and coach clients/agencies to most effectively leverage our unique suite of ad products to drive results. Success in this role requires strong analytical abilities and client service excellence.
Responsibilities:
– Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
– Develop and execute media strategies tailored to client goals.
– Analyze campaign data to identify strategic optimizations and upsell opportunities.
– Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
– Lead the development and presentation of Quarterly Business Reviews (QBRs) — sharing performance updates, key insights, and strategic recommendations with clients.
– Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.
QualificationsMinimum Qualifications:
– 3+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
– Must be willing to work in New York, N
Preferred Qualifications:
– Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
– Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
– Expertise in crafting and delivering compelling QBRs that address client needs through data-driven storytelling.
– Familiarity with measurement frameworks and attribution models.
– Experience diagnosing and solving technical problems in collaboration with product and engineer…
