Overview
Client Solutions Manager, Telco – Business Solutions Jobs in San Francisco, California, USA at TikTok
Position: Client Solutions Manager, Telco – Global Business Solutions – San Francisco
Description Company Overview:
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us:
Creation is the core of Tik Tok’s
purpose
. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always. At Tik Tok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us.
About the Team:
Tik Tok’s Global Business Solutions (GBS) team is at the forefront of driving advertising
innovation
, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage Tik Tok’s unique platform to drive business impact. The GBS team thrives on creativity,
collaboration
, and results.
About the Role:
The Client Solutions Manager (CSM) plays a vital role in driving Tik Tok’s business growth by serving as a strategic advisor and day-to-day point of contact for a portfolio of advertisers. In partnership with their Business Partnerships Manager (BPM), the CSM will drive and support post-sale client engagement — this includes managing relationships, delivering performance insights, and driving revenue growth through data-driven strategies.
The role requires a demonstrated ability to identify upsell opportunities and coach clients/agencies to most effectively leverage our unique suite of ad products to drive results. Success in this role requires strong analytical abilities and client
service excellence
.
Responsibilities:
– Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
– Develop and execute media strategies tailored to client goals.
– Analyze campaign data to identify strategic optimizations and upsell opportunities.
– Educate clients on Tik Tok’s products, platform updates, and best practices to drive campaign success.
– Lead the development and presentation of Quarterly Business Reviews (QBRs) — sharing performance updates, key insights, and strategic recommendations with clients.
– Diagnose and troubleshoot client issues alongside
cross-functional teams
, such as Product and Engineering.
Qualifications
Minimum Qualifications:
– 5+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
– Must be willing to work in San Francisco, CA
Preferred Qualifications:
–
Experience with
performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
…
Title: Client Solutions Manager, Telco – Business Solutions
Company: TikTok
Location: San Francisco, California, USA
Category: IT/Tech, Marketing / Advertising / PR
