Overview
Client Success Manager-Retail Media Jobs in Chicago, Illinois, USA at SKAI Brasil
Description
Job Description – Retail CSM
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!
The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients’ satisfaction and ability to leverage Skai to drive improved campaign performance.
The ideal candidate will have greatproject managementskills, excellent technical credentials,hands-on experienceimplementing Retail campaigns and most importantly, aresults-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger marketing programs
Continuously build expertise in the best practices of performance and app-centered marketing
Be your client’s go-to person for all things Skai
Onboard and train clients on how to manage their day-to-day activity on the Skai platform
Manage frontlinecommunicationwith our clients on a day-to-day basis
Bring value to everyclient interactionby understanding their business and layering Skai as a pivotal partner
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Communicate regularly with the customer to evaluate satisfaction
Partner closely with the product development, sales, technical account management and sales engineers to drive platforminnovationand capture market opportunity
Definition of Success:
Client Adoption of new Skai Features
DrivingcollaborativeYoY growth
Regular cadence of providing client with usable marketing recommendations
Develop strong internal and external relationships
Increased share of wallet
Requirements:
Demonstrable growth mindset
Strongempathyfor customers and a service mindset
4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
B.A. or B.S. required
1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo
Microsoft Excel and other basic technical experience
High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
Skai or other Retail Marketing platform experience preferred
Agency experience preferred but not required
The annualsalary rangefor this position is $85,. The actual salary will vary depending on the applicant’s experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity Employer
Skai is anEqual Opportunity Employer. At Skai, we believe ensuring adiverse, equitable, andinclusive workplaceis not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexu…
Title: Client Success Manager-Retail Media
Company: SKAI Brasil
Location: Chicago, Illinois, USA
Category: Marketing / Advertising / PR, IT/Tech
