Overview
Client Success Operations Executive Jobs in Philippines at Intellect
Title: Client Success Operations Executive
Company: Intellect
Location: Philippines
As a Client Success Operations Executive, you will play a key role in enabling the Client Success team to deliver a best-in-class experience to our B2B clients. This includes managing client onboarding and program configuration, supporting L&D webinar execution, and driving process improvements across our internal workflows.
Client Onboarding & Setup
Set up and configure new client accounts across Intellect systems (e.g. Admin Dashboard, program configuration, email drips)
Coordinate with internal teams to ensure timely go-live readiness
Operational Support & Maintenance
Support the Client Success team in servicing active clients by making backend changes, updating employee lists, and maintaining content in the Admin Dashboard
Source and coordinate local speakers for regional or localised launch webinars in collaboration with the Client Success and L&D teams
L&D Webinar Coordination
Coordinate logistics and action steps for L&D webinars (e.g. MHFA, mental health workshops, webinars)
Provide troubleshooting support during live sessions to ensure smooth execution
Liaise with internal facilitators and Client Success Managers to align on webinar needs and follow-ups
Process Improvement
Identify and propose workflow improvements to enhance team efficiency and service delivery
Maintain internal SOPs and templates to support scalability.
Requirements
1-2 years of experience in an operational, project coordination, or client servicing support role; experience in a startup or healthcare environment is a bonus
Highly organised with strong attention to detail and time management
Proficient in using spreadsheets (Google Sheets, Excel); bonus if experienced in automation tools or internal CRM/dashboards. A team player who thrives in fast-paced, collaborative environments
Strong communicator who is proactive, solution-oriented, and responsive
Comfortable working with ambiguity and keen to learn across cross-functional domains
Benefits
Work in a diverse environment with people from over 10 countries
A generous leave policy
Work flexibility
Medical coverage
Performance Bonus
Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
Birthday Leave (1 day)
Holidays off
Quarterly mental health day off
Mental health benefits (Premium access to our app!)
Work-life balance and employee wellness
Regular social events where we have non work-related fun
