Overview
Communication Center Coordinator Jobs in Cranford, New Jersey, USA at Union County College
Job Announcement
Position Information
Position Title
Communication
Center Coordinator
Campus
Scotch Plains
Department
Communications Center
Full-time, Part-time, Adjunct
Full Time
Exempt or Non-Exempt
Exempt
Regular,Temporary, or Grant
Regular
General Description
Under the direction of the Dean of the Scotch Plains and Virtual Campus, the
Communication
Center Coordinator serves as key liaison and administrative support for the
Communication
Center. The work of the
Communication
Center Coordinator involves managing all outreach communications campaigns, and response to critical enrollment and retention messages for specific student cohorts and managing student success
communication
projects as delegated by the Dean.
The Coordinator will aid in the gathering and use of data to improve
communication
and enrollment efforts. The position develops and manages outreach campaigns, meetings, and other enrollment, retention, and student success-related
communication
. Additionally, the Coordinator is responsible for the training and oversight of
Communication
Center Student Ambassadors. The position focuses on delivering professionalized
communication
with current, prospective, and former students and other stakeholders of the College.
Characteristics, Duties, and Responsibilities
• The Coordinator works closely with
Communication
Center staff and is responsible for the successful deployment and implementation of the department’s priorities.
• Develops and implements
communication
strategies across departments and divisions as part of strategic enrollment, retention, and success campaigns via various modes of communications, including telephone, texting, email, and other
communication
platforms .
• Leverage AI and other technology platforms to design and manage
communication
campaigns, ensuring regular
communication
with the Dean of the Scotch Plains and Virtual Campus
• Collaborate with other college departments to strengthen
communication
and support for current and future students and alumni.
• Responds to and assists incoming and currently enrolled students through student service processes, via multiple modes of
communication
.
• Ensures information posted on the College’s website, chatbot and other
Communication
Center platforms is accurate and current.
• Uses data to develop
communication
campaigns that are customized and relevant to improve student engagement
• Reports on and develops data-focused dashboards on
Communication
Center activities as it relates to incoming and outgoing
communication
trends and identifies opportunities for improvement.
• Reads, interprets, and communicates academic and student-related policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and
communication
.
• Answers questions and provides excellent customer service to students and others who contact the
Communication
Center.
• Maintains records of students served and services provide. Maintains essential records and files.
• Performs other duties as assig…
Title: Communication Center Coordinator
Company: Union County College
Location: Cranford, New Jersey, USA
Category: Education / Teaching, Marketing / Advertising / PR
