Overview
Communications Manager, Customer Success (Starlink) Jobs in Redmond, WA at SpaceX
Title: Communications Manager, Customer Success (Starlink)
Company: SpaceX
Location: Redmond, WA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
COMMUNICATIONS MANAGER, CUSTOMER SUCCESS (STARLINK)Starlink is the world’s largest satellite constellation, providing fast, reliable internet to 4.5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites and consumer hardware that allows people to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are seeking a talented, self-driven individual for a position as a Communications Manager, Customer Success. As a key member of the Starlink team, the Communications Manager, Customer Success is responsible for the development and implementation of external communication strategies with the goal of educating, supporting, and creating value for customers. This role will work cross-functionally with internal stakeholders and transform enterprise knowledge into content and communication that creates value for Starlink customers. To be a successful candidate, you’ll need to develop a deep understanding of the Starlink products, services, and features, and be a strategic thought leader with a can-do attitude. You are a natural verbal and written communicator who thrives in a fast-paced, dynamic environment where no problem is too great and no detail too small.
Responsibilities
Develop, implement, and manage the strategy for Starlink Customer Success communications
Devise and drive the organization-wide approach to customer communications that includes the technology, process, and programs needed to achieve world-class communications
Serve as the communications point of contact for internal stakeholders and partners
Create actionable feedback loops and strong data-driven approaches to support continuous improvement of communications
Utilize our analytics to evaluate communications, including relevance, efficiency, quality, and thoroughness
Provide expert communications counsel, drive consensus, and articulate recommendations and tradeoffs to senior executives
Collaborate effectively and drive alignment and execution with cross-functional teams (business, human resources, legal, marketing & communication, and engineering)
Manage complex, fast-moving, and unexpected communications challenges
Continually advocate on behalf of customers
Basic Qualifications
Bachelor’s degree
5+ years of professional experience in communications or public relations
Preferred Skills And Experience
Excellent awareness of the business environment and ability to react quickly to protect business interests
Exceptional writing and editing skills, with the ability to distill complex concepts and issues into crisp and user-friendly communications
Experience with social media strategies and tactics
Established skills in strategic and critical thinking, decision-making, negotiation, and relationship-building
Ability to quickly grasp and synthesize complex issues
Ability to exercise high judgment, particularly in narrow time frames
Self-driven with the ability to be both strategic and stay on top of tactical execution
Excellent attention to detail and ability to work on multiple projects in parallel
…
