Overview
Community Operations Specialist Jobs in Singapore, Singapore at Secretlab
Position: Â Global Community Operations Specialist
Secretlab is an international ergonomic gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
Being a digitally-native brand, we thrive in the online and social media space—and this is where you come in. You will be joining a world-class marketing communications team responsible for our globally distributed branded content, which generates 1-2 million daily impressions on our social media alone.
This role will be pivotal in ensuring seamless execution and
continuous improvement
of our
community engagement
initiatives. This role is responsible for owning and optimizing our Community Response Strategy, maintaining response
quality control
, performing channel analysis, and overseeing sentiment reporting. Additionally, the Specialist will manage tools to enhance community interactions, review tactical engagement campaigns, and ensure alignment with the broader communications strategy before pitching initiatives to the Head of Global Communications.
This is an
exciting
opportunity to shape
impactful
engagement strategies and drive excellence across global channels such as Meta Apps, Tik Tok, You Tube, Linked In, Twitter, Reddit, Discord, and more. Your impact will extend globally, making this an
exciting
opportunity to shape the future of our
community engagement
efforts.
Responsibilities Develop, implement, and refine a comprehensive Community Response Strategy. Monitor and ensure high-quality, consistent responses across all
communication
channels. Proactively identify areas for improvement in community interaction and propose actionable solutions.
Establish and enforce guidelines for community responses to maintain brand voice, tone, and sentiment alignment. Conduct regular audits of community interactions to ensure adherence to quality standards. Provide training and resources to internal and external teams to improve response effectiveness.
Conduct in-depth analysis of all community channels, including performance metrics, sentiment trends, and engagement insights. Act as the primary owner of community tools and platforms, ensuring they are optimized for efficiency and effectiveness.
Create and deliver regular sentiment analysis reports, highlighting key trends, opportunities, and areas of concern. Utilize insights from sentiment reporting to inform broader communications strategies and tactical adjustments.
Plan, execute, and manage community-focused tactical engagement campaigns to drive organic engagement and sentiment improvement.
Work closely with other departments, including Creative, Content, and Production teams, to align community strategies with broader marketing goals.
Requirements Bachelor’s Degree or equivalent in English, Business, Marketing, or Communications At least 3 years experience in community management/social strategy.
Creative examples of your Community and Social work, including a website, portfolio or other.
Strong understanding of social media platforms and
community engagement
tools, including but not limited to Meta Apps, Tik Tok, You Tube, Linked In, Twitter, Reddit, and Discord.
Proven ability to analyze data and generate actionable insights for community improvement. Familiarity w…
Title: Community Operations Specialist
Company: Secretlab
Location: Singapore, Singapore
Category: Marketing / Advertising / PR
