Overview
Community Relations Associate Jobs in Albany, NY at Mohawk Hudson Humane Society
**TO APPLY FOR THIS JOB, PLEASE COMPLETE OUR ONLINE APPLICATION FORM AT MOHAWKHUMANE.ORG/EMPLOYMENT. INDEED APPLICATIONS ARE NOT MONITORED**
Job title: Community Relations Associate
Reports to: Community Relations Manager
FLSA Status: Regular Part-Time / Hourly Non-Exempt
Shifts Needed: Monday/Tuesday/Wednesday/Thursday/Friday 10:00am-6:00pm; Saturday 9:00am-5:00pm
Rate of Pay: $17.35/hour
Summary of Responsibilities
The Community Relations Associate is a key member of the development team, and part of a talented and dynamic team of Community Relations Associates. Community Relations Associates are responsible for ensuring everyone who visits the Mohawk Hudson Humane Society (MHHS) is met with empathy and professionalism. The Community Relations Associate provides the highest standards of customer service and ensures that all company policies are followed. Additional tasks include scheduling, responding to customer questions, concerns, and complaints, handling monetary transactions, and providing essential reports for accurate billing.
Essential Duties
Provides high quality customer service
Communicates policies and procedures to the public, working to resolve issues as they arise
Investigates customer problems and finds solutions
Maintains an operational understanding of the telephone system, phone trees, and outgoing messages
Monitors and responds to all shared email accounts and voicemail boxes related to customer service
Schedules customers for adoptions, spay/neuter services, euthanasia, wellness, obedience training, and special programs
Works with customers who need to surrender pets through our managed intake process
Supports MHHS’ Loved for Life initiative by counseling customers on our pet retention programs, such as obedience training, low-cost wellness, and the pet food pantry
Solicits donations from customers and assists with in-kind donations
Collects complete donor information for each donation received
Processes all transaction types, responds to customer correspondence, and assists with check-in/out of clinic clients
Maintains up-to-date knowledge of available animal inventory and breed characteristics, directing customers toward pets that match their lifestyle
Learns basic duties of other departments and support other departments and staff
Other duties as assigned
Qualifications
High school diploma /GED or two years of consistent work experience
Strong computer skills, including knowledge of the MS Office Suite or equivalent
Excellent interpersonal skills
Excellent emotional regulation
Valid NYS driver’s license or government ID
No medical restrictions to animal contact
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is regularly required to use hands and fingers, talk and hear.
The incumbent is frequently required to stand, walk, sit, reach with hands and arms, and stoop, kneel, or crouch.
The position holder must be able to regularly lift and/or move up to 40lbs.
Specific vision abilities for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The hours for this position are normally 10:00 am – 6:00 pm weekdays, 9:00am-5:00pm Saturdays.
Evenings and holidays may sometimes be required.
Work will take place in a variety of environments including medical offices, administrative offices, operational areas, and offsite, including outdoors.
The noise level in the work environment is usually moderate, and hearing protection is available where noise exceeds acceptable levels.
While performing the duties of this job, the position will be exposed to animal odors, animal wastes, chemical cleaning agents, and airborne particles.
Job Type: Part-time
Pay: $17.35 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Shift:
8 hour shift
Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Title: Community Relations Associate
Company: Mohawk Hudson Humane Society
Location: Albany, NY
