Overview
Consumer Experience Expert Jobs in Riyadh, Saudi Arabia at هيئة التأمين | Insurance Authority
Title: Consumer Experience Expert
Company: هيئة التأمين | Insurance Authority
Location: Riyadh, Saudi Arabia
Job Purpose
The Consumer Experience Expert is responsible for providing support in developing and implementing strategies that ensures consumer interactions with the insurance market are fair, transparent, and positive. The expert will assess and improve consumer satisfaction, manage consumer complaints, and ensure that the industry’s practices align with consumer rights and expectations.
Key Responsibilities and Activities
Operations Management:
Implementation of the General Department’s policies, systems, procedures and controls so that all relevant procedural/ legislative requirements are met while delivering high quality and cost-effective results.
Consumer Experience:
Conduct research and analysis to gather insights into consumer behaviour, needs, and satisfaction levels. Use this data to inform policy and strategy.
Coordinate with Consumer Care Department to understand consumer complaints management process, ensuring that complaints are resolved efficiently and effectively, and identifying trends to inform systemic improvements.
Engage with a broad range of stakeholders, including consumers, insurance companies, and regulatory bodies, to promote consumer rights and enhance the consumer experience.
Collaborate with other departments to develop and refine policies and regulations that protect consumers and improve their experience.
Prepare and present reports on consumer experience initiatives, outcomes, and consumer satisfaction metrics to senior management and external stakeholders.
Perform any other related job duties as assigned.
Qualifications and Requirements
Knowledge and Experience:
5 years or more of relevant experience in customer experience or any related field.
Previous experience in government sector or regulatory bodies is preferred.
Education and Certifications:
Bachelor’s degree in business administration, Finance, or any other related field
Master’s degree in business administration or any other related field is preferred.
Relevant professional certificates are preferred.
Competencies:
Effective communication
Teamwork
Results-oriented
Stakeholders’ management
