Overview
Content Lead Jobs in Coventry, England, UK at This is an IT support group
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Orbit are delighted to announce that we are looking to recruit a Content Lead. As the Content Lead, you will lead on the delivery ofcustomer-focusedcommunications across online and offline channels in line with brand and tone of voice guidelines.
You will excel in communicating clear narratives that help explain complex subjects and operational processes, focussing on what is most important to our customers whilst promoting our vision, values and Customer Commitments.
In this crucial role, you will work closely with operational teams to plan, manage, and deliver a regular flow of well-planned, multi-channel customer communications for specific Orbit schemes undergoing improvements works. You’ll also respond to crisis and issues with clear communications that are appropriate for the audience and in line with our tone of voice and style guides.
What you’ll achieve
Your key responsibilities will be to:
Plan, develop and implement improvements to customer communications across a range of channels including (but not limited to) direct mail, email, SMS, webpages, noticeboards, telephony scripts, and contractor communications.
Work alongside members of Communications & Brand,Customer Engagement, Research & Insight and operational teams to ensure a consistent and well-aligned approach to how we communicate with customers.
Liaise with stakeholders across the business to source facts/information, keep them informed and updated, and manage approvals.
Ensure that all customercommunicationcontent promotes our vision, values, and Customer Commitments.
Create new high-qualitycustomer-focusedcontent suitable for distribution/publication across multiple channels and tailored to specific customer cohorts where appropriate.
What you’ll bring
Essential skills
Critical thinker, good analytical andproblem-solving skills, and ability to think creatively, strategically, and project plan.
The ability to inspire confidence with a wide range of stakeholders including customers, contractors, operational teams, andsenior leadership.
Experience of developingcommunicationand marketing strategies and using digital and print media to engage customers.
Ability to demonstrate a clear understanding of requirements of target audience and how to tailor content appropriately, taking into account the channel and required outcomes.
First-class interpersonal skills – highlycollaborative, able to build relationships and work effectively across groups.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create aninclusiveexperience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a betterwork-life balance, we offerflexible workingopportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether yo…
Title: Content Lead
Company: This is an IT support group
Location: Coventry, England, UK
Category: Marketing / Advertising / PR, Customer Service/HelpDesk
