Overview
CULTURAL AFFAIRS COORD II Jobs in Chicago, IL at City of Chicago
North Country Electric Service is a growing electrical and HVAC contractor located in the Chippewa Valley. We are committed to delivering exceptional service and quality workmanship to our customers. We seek a dedicated and organized Office Administrator to join our team and help us continue growing and succeeding.
Job Responsibilities:
Customer Communication: Answer phone calls, respond to emails, and manage chat inquiries from customers in a professional and timely manner.
Data Entry: Enter customer information into our customer relationship management system (ServiceTitan) accurately and efficiently.
Scheduling: Schedule appointments and follow up with customers to confirm service dates and times.
Vendor Management: Assist with receiving shipments and entering vendor invoices into ServiceTitan and QuickBooks.
Administrative Support: Provide general administrative support to the team, including filing and organizing documents, and maintain a clean and organized office environment.
Customer Follow-Up: Ensure customer satisfaction by following up on completed jobs and addressing any concerns or feedback.
Coordination: Coordinate with field technicians to ensure smooth operations and timely service.
Marketing: Assist in developing and implementing marketing strategies, including managing social media accounts, creating promotional materials, and coordinating marketing campaigns.
Skills and Qualifications:
Education: A high school diploma or equivalent is required.
Communication Skills: Excellent verbal and written communication skills.
Organizational Skills: Strong organizational and multitasking abilities.
Customer Service: A customer-focused attitude with the ability to handle inquiries and complaints professionally.
Technical Proficiency: Proficiency in using ServiceTitan, QuickBooks, and Microsoft Office, or the ability to quickly learn new software.
Attention to Detail: High level of accuracy and attention to detail in data entry and administrative tasks.
Problem-Solving: Ability to think critically and solve problems independently.
Team Player: Ability to perform well both independently and as part of a team, supporting colleagues as needed.
Autonomy: Ability to work autonomously and manage tasks with minimal supervision.
Experience: Previous experience in an office management or administrative role is preferred.
Benefits Include:
Retirement plan
Medical reimbursement
Paid holidays
Paid time off
Employee discount
Opportunities for professional development and growth
Apply today to join our team and help us continue to deliver exceptional service to our customers!
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
Employee discount
Paid time off
Retirement plan
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Title: CULTURAL AFFAIRS COORD II
Company: City of Chicago
Location: Chicago, IL
