Overview
Customer Advocacy Manager Jobs in Singapore, Singapore at Shield
SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.
Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.
We are trusted by global unicorns like in Drive, Alibaba, Swiggy, Meesho, True Money, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world.
Responsibilities Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them.
Lead process to produce high quality customer story content, including case studies, press releases, and customer video content.
Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals.
Support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonials, social media content, press releases, and more.
Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams.
Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring
brand awareness
content.
Minimum Requirements
5+ years of proven experience in customer marketing, customer
advocacy
, or a related role.
The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and
innovation
.
Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences.
Experience writing customer case studies and producing customer videos that showcase customer success.
Strong written and verbal
communication skills
.
Exceptional
project management
and organizational skills.
Strong interpersonal skills for building and maintaining relationships with customers and
cross-functional teams
.
Creative thinking and
problem-solving
abilities.
You are excited to find and tell stories to drive benefits for both customers and SHIELD.
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Title: Customer Advocacy Manager
Company: Shield
Location: Singapore, Singapore
Category: Customer Service/HelpDesk (Client Relationship Manager, Ecommerce), Marketing / Advertising / PR (Client Relationship Manager, Ecommerce)
