Overview
Customer and Sales Engagement Specialist Jobs in Jakarta Metropolitan Area at TalentPop App
Title: Customer and Sales Engagement Specialist
Company: TalentPop App
Location: Jakarta Metropolitan Area
Join Our Team as a Customer and Sales Engagement Specialist!
Are you passionate about delivering exceptional customer experiences? We’re a fast-growing e-commerce company looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!
What You’ll Do
Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
Order Management: Track and manage orders, ensuring timely updates and resolutions.
Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
Team Collaboration: Work with the team to suggest improvements based on customer insights.
What We’re Looking For
1+ year of experience in customer service, sales, or e-commerce.
Strong communication and problem-solving skills.
Familiarity with platforms like Shopify and CRM tools.
Sales-oriented mindset with a talent for suggesting relevant products.
Highly organized with excellent attention to detail.
Thrives in a fast-paced, remote work environment.
What We Offer
$5/hour plus commissions and annual increases.
Paid time off and HMO coverage.
Performance and recognition incentives.
Permanent work-from-home setup.
Career growth opportunities in a rapidly expanding e-commerce company.
Ready to make online shopping better for everyone? Apply now and join our team!
