Overview
Customer Care Specialist – Tech Support (On-site) Jobs in Sandton, Gauteng, South Africa at ClearSource BPO
Title: Customer Care Specialist – Tech Support (On-site)
Company: ClearSource BPO
Location: Sandton, Gauteng, South Africa
Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don’t wait – apply now and be the superhero our client’s customers need!
ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions.
What You Will Do As a Customer Care Specialist
Assist customers with inquiries about product features andtroubleshooting issues
Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base
Ensure each interaction is handled with patience and care, making the customer feel valued
Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels
Continuously improve your skills through coaching and feedback to deliver an excellent customer experience
What We’re Looking For
High school diploma (or equivalent)
1+ year of experience in a call center or customer support role
Experience with troubleshooting or problem-solving, preferably with technology or smart devices
Strong English communication skills (B2+ or higher)
A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions
Why ClearSource?
ClearSource is a global BPO with a core purpose of ”
Making Lives Better
” – the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day!
Customer First – We share an intense passion for creating an exceptional customer experience
Personal Accountability – Commit to do the right thing and do it
Humble Courage – Be brave enough to seek, deliver, and accept feedback
Hungry – Do your best every day to make great things happen
Happy & Healthy – Choose well, live well
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, apply now to join our team!!
What We Offer
ClearSource offers a
competitive salary
as well as
opportunities for career growth and professional development
. We have an
inclusive culture that values diversity
and the contributions our employees make to ClearSource’s success.
We also offer:
Medical Aid
Retirement Fund
Risk Policy (Funeral, Life & Disability Cover)
Come join our team and see why ClearSource is an employer of choice.
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