Overview
Customer Insight Manager (JR101450) Jobs in London, England, United Kingdom at Clarion Events
Title: Customer Insight Manager (JR101450)
Company: Clarion Events
Location: London, England, United Kingdom
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values ofPASSION,CARE,IMAGINATION, andTRUSTdefine the way we carry out our work across all of our exhibitions and conferences.
If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.
The Opportunity:Clarion Events EMEA is a division of Clarion Events, a global leader in organising exhibitions across diverse sectors such as gaming, defence, retail, and technology. As a forward-thinking organisation, we are committed to fostering customer-centric practices and continuous innovation.
We are seeking a Customer Insight Manager for the EMEA region who is proficient in customer research methodologies and eager to enhance products and services for our clients. This is a pivotal role in driving the organisation’s customer-centric approach with primary responsibility to; collaborate with sector teams to lead insight projects; capture customer feedback; translate results into data visualisations; assess progress against critical success factors; and perform data analysis to address complex challenges. Additionally, the role will contribute to the broader goal of transforming Clarion Events into a fully customer-centric business.
The key goal will be to successfully lead and complete insight projects within agreed timelines, fostering a data-driven decision-making culture across the organisation. You will be curious about data, excited to uncover insight, and eager to share that excitement with the sector teams that you partner with.
Key Responsibilities
Conduct and integrate findings from both quantitative and qualitative research methodologies
Develop insights driven by data to understand customer behaviours, preferences, and trends
Assist event teams in enhancing product and service offerings through comprehensive customer analysis
Execute analytics, modelling, data management, and reporting solutions
Contribute to process enhancements by applying best practices and understanding of internal or external business challenges
Coordinate with the central IT team to provide inputs for marketing technology development, ensuring alignment with customer-centric objectives
Convert data-driven insights into actionable recommendations and strategic initiatives
Collaborate with sector teams to gain an in-depth understanding of market-defining attributes, facilitating strategic decision-making
Requirements
Knowledge, Skills, and Behaviours
Proficient in both quantitative and qualitative research methods, customer insights, storytelling, and stakeholder communication
Skilled in analytics tools and software
Capable of clearly conveying complex information
Understanding of how customer insight overlaps with marketing operations, campaign marketing and portfolio strategy
Independent project management and presentation to stakeholders
Problem-solving using existing solutions
Experienced in data analysis tools like PowerBI and quickly adaptable to new platforms
About Clarion Events
Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)
Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we ar…
