Overview
Customer Relations Coordinator/Social Media and Systems Administration – Sports Industry/hou Jobs in Leeds, England, UK at Interface Recruitment UK
Position: Â Customer Relations Coordinator (Social Media and Systems Administration) – Sports Industry (hou[…]
Customer Relations Coordinator (Social Media and Systems Administration) – Sports Industry (hours to suit)
Department:Administration – Marketing & Digital Media
Location:Leeds(in office)with free parking
Reports To:Marketing Manager/Managing Director
Employment Type:Full-time / part-time(hours to suit)
Job Overview:
The Customer Relations Coordinator will be responsible for fostering and managing customer relationships within a sport-related, prizes-focused organisation. Your key responsibility will be relationship management, with additional responsibilities across marketing and digital media and systems administration. This role is crucial in enhancing brand presence, engaging with stakeholders & customers regularly (via text, phone and social media), whilst also helping with marketing initiatives and general administration.
The ideal candidate will have a strong background in both relationship management and digital media and/or systems administration.
General Responsibilities:
Relationship Management – Manage customer relations with a positive mindset and have a customer-first approach.
In-house Systems administration.
Act as a key point of contact for all marketing-related customer inquiries and communications.
Customer Support/Problem resolution.
Coordinate with internal teams to ensure effective execution of prize activation, winners and campaign conclusion.
Data Management:
Administrate and organise winners data.
Multi-channelcommunication:
Engage with winners and participants via various media/channels.
Logistics:
Handle payment information, prize procurement, and damaged items.
Manage online reviews.
Monitor and analyse processes involved when providing excellent customer service and look for ways to continuously improve.
Oversee the administration, scheduling andcommunicationof content across digital platforms (social media, website, email campaigns).
Typical day:
Export Daily Instant Wins through FP Dashboard.
Log into the FP dashboard.
Navigate to the Instant Wins section.
Export the data for daily winners.
Monitor live draws on Facebook and record main winners from the live events.
Use the collected winner data to send out congratulatory messages via text or email.
Check and respond to incoming emails, text messages, and Facebook messages.
Address any administrative enquiries promptly.
Contact winners to obtain necessary payment details and ensure secure handling of payment information.
Periodic Tasks:
Manage and update site credit for users as required.
Design and issue coupons or vouchers for promotions or as part of prize packages.
Order and manage the inventory of prizes; ensure timely procurement to meet event schedules.
Send Trustpilot review links to winners and monitor/respond to reviews.
Arrange collection of damaged items through the DX system and ensure replacement or repair processes are initiated.
Experience:
Minimum of 3 years of experience in relationship management, administration, marketing or digital media.Proven track recordof managing relationships,customer retentionand administrating successful digital marketing campaigns.
Skills:
Strong interpersonal andcommunication skills, with the ability to build and maintain professional relationships.
Proficient in digital marketing tools and platforms (e.g., social media management tools, Trust Pilot, Face…
Title: Customer Relations Coordinator/Social Media and Systems Administration – Sports Industry/hou
Company: Interface Recruitment UK
Location: Leeds, England, UK
Category: Customer Service/HelpDesk, Marketing / Advertising / PR
