Overview
Customer Service Agent Jobs in Dubai, United Arab Emirates at BFL Group
Title: Customer Service Agent
Company: BFL Group
Location: Dubai, United Arab Emirates
Company Overview:
BFL Group is one of the world’s leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and southeast Asia.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Job Overview:
The Customer Service Agent is responsible to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. He / she is liable to keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Responsibilities:
Communicate with customers via phone, email and chat and provide exceptional customer experience.
Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA’s.
Liaise directly with our warehouse to resolve any web order delivery and logistics queries.
Reply and engage with our members on our Social Media channels including Facebook pages.
Support department in achieving business KPIs including; CSAT and customer response time.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer’s needs.
Follow Quality Assurance procedures and maintain customer records.
Qualifications:
2 years plus of experience as a Customer Service Agent/ Call Center Agent.
Diploma or a Bachelor’s degree in Business Administration or equivalent.
Proficiency in Microsoft Office.
Fluency in English, Arabic is a plus.
Excellent verbal and written communication skills.
Able to demonstrate examples of building and improving customer relationships.
Passionate about social media and experience working across a variety of brands.
Excellent team player, able to develop strong relationships with colleagues and peers.
If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work© and we would love to meet you soon!
