Overview
Customer Services Agent Jobs in Bangkok, Bangkok City, Thailand at UNIQLO
Title: Customer Services Agent
Company: UNIQLO
Location: Bangkok, Bangkok City, Thailand
“UNIQLO (Thailand) Co., Ltd.” is looking for the person who is interested to be a part of business expansion and establish operational excellences as “Customer Services Agent” to support the business expansion and account operations. For more information, please find below details.
Responsibilities:
Interact with customers in multiple channel such as Call, Email and Chat
Respond to queries related to products, services, delivery, processed and business policies
Handle and resolve complaints in accord with established policies and procedures
Respond to escalated issues in a courteous and professional manner consistent with UNIQLO customer service philosophy
Assist customers when customer faced any issue during making purchase and navigating our E-commerce site
Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
Liaise with external parties to research disruption to order fulfillment or return process
Liaise with retail stores to resolve customer concerns related to store experience
Qualifications:
Bachelor’s degree in any related field
Having at least 2 – 5 years of experience in Customer Service Agent
Good command both Thai and English (Listening, Speaking, Writing & Reading)
Strong verbal and non-verbal communication skills
Service minded with positive attitude, open to constructive criticism and continuous improvement in performance job function
Excellent in problem solving skill with the ability to prioritize multiple issue and optimize properly solutions.
Quick learner to new software and able to use multiple systems & platforms
Ability to adapt to changing demands of the work environment
Proficient skill in Microsoft Office
Punctuality is strongly required
Flexibility in working hours, including weekends and holidays.
Working Hour:
5 working days in shift and 2 days off per week (possible to work during weekend base on shift plan)
Work 8 hours and Breaking time 1.5 hours per day
Working Place (On-site 100%):
UNIQLO (Thailand) Co., Ltd. (Head Office) Mitrtown Office Tower, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330
Those candidates who are interest in this position, please submit resume (Word or PDF) via “in Easy apply”.
Please note that, only shortlisted candidates will be contacted for further steps.
