Overview
Customer Success Associate Jobs in Jaipur, Rajasthan, India at Reshape
Title: Customer Success Associate
Company: Reshape
Location: Jaipur, Rajasthan, India
About Reshape
At Reshape, we’re driven by the mission to democratize personalized fitness with AI, making it universally accessible. Leveraging cutting-edge technology, our aim is to enact a global transformation by enhancing millions of lives through health and fitness. As a tech-forward enterprise, we specialize in advanced nutritional tracking technologies and are committed to expanding our offerings to support individuals on their wellness journeys. The app is currently live with tens of thousands of users, and you can checkout the same at www.reshapeapp.ai. (We highly recommend you do so before applying for this position as we want you to be as passionate about the cause and relate to it like we do. We will not proceed with the interview unless you have experienced the app once.)
With an existing user base of 60,000 users, we’re looking for aCustomer Success Associateto take ownership of user engagement, feedback, churn reactivation, and retention campaigns. This is a great opportunity for someone who loves fitness, enjoys interacting with users, and wants to make a real impact.
Key ResponsibilitiesUser Feedback & Support
Speak with users regularly to understand pain points and relay insights to the product team.
Gather and analyze feedback from app reviews, social media, and support channels.
Ensure fast and effective resolution of customer queries.
Churn Reactivation & Retention
Identifyinactive and churned usersand implement targeted strategies to bring them back.
Design and executeemail, WhatsApp, SMS, and in-app notification campaignsto re-engage users.
Analyze churn patterns and user drop-off points to optimizeonboarding and retention flows.
Work closely with the marketing team to createpersonalized offers and nudgesfor different user segments.
Runexperimentson engagement tactics—A/B test messaging, incentives, and reactivation methods.
Community & Growth Campaigns
Engage with power users and turn them into brand advocates.
Experiment with referral programs and user-generated content campaigns.
Collaborate with the marketing team to improve onboarding and engagement strategies.
Who You Are
1-4 years of experiencein customer success, sales, marketing, or community management. Freshers with exceptional skills are welcome to apply.
Fluent in both English and Hindi(written and spoken) – you’ll interact with a diverse user base.
Excellent communication skills– you enjoy talking to people and solving problems.
Copywriting skills -You should be able to communicate with users using clean and engaging copy.
Analytical mindset– comfortable working with data to understand user behavior.
Proactive & ownership-driven– you take initiative instead of waiting for instructions.
Interest in fitness & techis a must – understanding our users’ needs helps! (Long as it is something that excites you, it works. You’ll get to learn a lot on the job)
Comfortable working in-person at our Jaipur office
Why Join Reshape?
Work in afast-growing startupmaking a real impact in people’s fitness journeys.
Ownership & growth– we value people who take charge and grow fast.
You will work very closely with the founders
Competitive salary (INR 3,60,000 – INR 4,20,000 per year) and an opportunity to grow into leadership roles as we scale.
Additional ESOPs grant after 3-month probation period: Amount will be based on your experience, skillset, passion, and …
