Overview

Customer Success Manager Jobs in Riyadh, Riyadh, Saudi Arabia at Tahaluf

Title: Customer Success Manager

Company: Tahaluf

Location: Riyadh, Riyadh, Saudi Arabia

Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.

To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Government and Non-Government Organisations that are at the apex of Saudi’s B2B and B2C large scale events scene. In fact, our partners do not just support the expansion of live events in the Kingdom; they are also the partner of choice for heavyweights like Apple, Amazon and AliBaba.

Be part of something BIG! Building on the success of record-breaking tech event LEAP, the most attended tech event in the world, Tahaluf is making a huge impact on the global events sector. Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition and award-winning cyber-security event Black Hat.

Join our ambitious and highly committed team, who are not afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities.

Job Description

We’re building awe-inspiring experiences. We’re launching award-winning brands. And we’re scaling faster than any event organiser in history. Take a leap with Tahaluf, we’re offering you the chance to:

Work within ahighly dynamic businesswith theenergy and style of a start-up

Be part ofbuilding a businessthat’s launching new products and events at scale

Take the opportunity toaccelerate your careerand make a real impact

The Role

The Customer Success Manager is responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfillment of commitments to ensure sponsors receive the agreed-upon benefits and value.

Key Responsibilities

Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables

Provide sponsors with a detailed overview of the deliverables and timeline

Set up and maintain a centralized tracker to monitor the progress of deliverables

Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline

Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards

Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments

Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships

Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards

Collaborate with internal teams to complet…

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.