Overview
Customer Support Manager – Dehradun Jobs in Dehradun, Uttarakhand, India at FoodMe Global / Dine Palace
Title: Customer Support Manager – Dehradun
Company: FoodMe Global / Dine Palace
Location: Dehradun, Uttarakhand, India
This is a remote position.
Dinepalace.com is a leading provider of online ordering software and digital marketing solutions for restaurants inCanada. We specialize in helping restaurants enhance their online presence, streamline operations, and boost customer engagement. Join our team and be part of a dynamic company that is revolutionizing the food industry with cutting-edge technology!
We are looking for aCustomer Support Managerto deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department’s profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.
Responsibilities
Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Requirements
Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level
Ability to lead and strategize Well-developed client-facing and communication abilities
Advanced multitasking and troubleshooting abilities
Any graduate degree or Digital Marketing Diploma
Prior experience in Uber Eats, Skip the Dishes, Zomato, Swiggy will be preferred -Available to work as per EST time 9:00am – 5:30pm
Benefits
Friendly Environment
Guaranteed Growth
