Overview
Development Operations Specialist Jobs in Independence, MO at Mid-Continent Public Library
Job Title: Development Operations Specialist
Branch or Department: Fundraising and Development
Reports to: Fundraising and Development Director
Supervises: none
Salary/Wage: $26.38 per hour
Benefits Classification: Full-time
Job Grade: 9
Work Location: Administrative Headquarters
Work Schedule: M-F, days, occasional evening/weekends to assist with fundraising activities
Hours per Week/Year: 40/2080
Revision Date: February 2025
Open Until Filled
At Mid-Continent Public Library, we:
Imagine. We inspire innovation through curiosity and exploration.
Try new things. We empower what works and learn from the rest.
Lead the way. We connect people to information, ideas, and inspiration.
Welcome all. We embrace new perspectives and listen with humility.
Everything we do, we do together.
Position Overview:
The Development Operations Specialist is responsible for facilitating and optimizing departmental processes in support of stewarding donated funds and increasing fundraising revenue. This position manages the day-to-day operations of MCPL’s Fundraising and Development team to improve the overall effectiveness and accuracy of fundraising efforts through the oversight of the Customer Relations Management (CRM) database and provision of administrative support, internal communications, and logistical support of development-related activities.
Essential Functions:
Accurately performs and monitors the financial functions relevant to fundraising including processing donations, tracking deposits, managing external charitable payment accounts, reconciling accounts, preparing deposits, tracking revenue and expenditures, and reporting on financial activity across all charitable accounts
Serves as the primary Development liaison with the Finance Department
Oversees, manages, and ensures the integrity of CRM database and related information including accurate donor and gift entry and generation of reports and mailing lists to support Development team efforts
Creates, edits, and produces all aspects of the gift acknowledgement process including, but not limited to, acknowledgement letters, pledge payment reminders, year-end charitable reports, and tax receipts
Manages internal communications efforts including maintaining the Development page on SharePoint
Tracks and monitors grant activity, communicates grant deadlines and other information with relevant departments, and collate data for grant reporting
Provides overall departmental support
Monitors and meets all relevant registration and filing deadlines relevant to MCPL charitable accounts and the MCPL Foundation
Manages various assignments related to department productivity including, working with vendors, placing orders, creating timelines, and documenting departmental procedures
Supports the production of bulk mailings and regularly updates relevant mailing lists
Coordinates all fundraising-related merchandise orders, sales, and fulfillment
Schedules and coordinates meetings, produces meeting materials, and takes minutes as needed
Prepares briefings for meetings with donors and prospects
Assists the Fundraising and Development Team members in executing fundraising events and other development-related projects
Non-Essential Functions:
Assists with tracking and monitoring departmental supplies and inventories
Proofs and edits a variety of development-related materials
Education and Experience:
Associates degree or higher, or High School equivalency with additional relevant experience in a field that demonstrates an ability to think critically, communicate well, and prove information accurately.
Bachelor’s degree preferred.
Two or more years of financial accounting or fundraising/development experience required.
Required Knowledge, Skills, and Abilities:
All successful team members at MCPL should demonstrate:
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Additionally, this position requires:
Job Knowledge
Demonstrated proficiency in recording and acknowledging charitable gifts in accordance with industry best practices.
Intermediate proficiency with accurate and detailed recordkeeping.
Strong organizational skills and excellent attention to detail.
Technology expertise with specific applications and hardware:
Intermediate knowledge of CRMs and its modules or similar donor database.
Basic understanding of donor data entry and management to perform this job at a satisfactory level.
Ability to accurately record, maintain, and report on donor data .
Intermediate knowledge of Microsoft Office 365 and additional applications.
Ability to produce acknowledgement letters, reports, meeting notes, etc. using various platforms is necessary to perform this job at a satisfactory level.
Communication (reading, writing, speaking)
Intermediate verbal, written and confidential communication skills with donors, coworkers, and partners.
Ability to consistently demonstrate professional and effective verbal and written communication skills.
Teamwork
Demonstrates intermediate proficiency in the ability to maintain effective and collaborative working relationships within the Development Department team, as well as with all MCPL departments and service units.
Customer Service
Ability to maintain strong relationships with donors, partners, and co-workers.
Ability to maintain confidentiality regarding donor and library customer records.
Age Requirement:
Must be at least 18 years of age
Motor Vehicle Requirement:
Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)
Work Environment:
Works primarily indoors with prolonged periods of sitting at a desk, working on a computer, and must have a reasonable tolerance for dust, mold, scents, allergens, and communicable diseases which enables the employee to handle library materials, work in older buildings and interact with coworkers and the public.
Shared office space
Essential physical abilities to be accomplished with or without reasonable accommodations are:
Daily (greater than 50% of the time)
Sitting
Receiving communication and instructions (vision, reading, hearing)
Using computer data entry tools – keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time)
Conveying communication and instructions (Speaking, writing)
Walking (even ground)
Occasionally (approximately 1-2 times per month)
Lifting 1-10 pounds
Pushing/Pulling 1-10 pounds
Reaching above shoulder Rarely (1-5 times per year)
Standing (up to 1 hour at a time)
Standing (more than 1 hour at a time)
Lifting 11-25 pounds
Pushing/Pulling 11-25 pounds
Bending/Stooping
Kneeling
Climbing stepstools
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.
Title: Development Operations Specialist
Company: Mid-Continent Public Library
Location: Independence, MO
