Overview
Digital Asset Specialist Jobs in Atlanta, GA at ICP Worldwide, Inc.
About ICP
ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We’re A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role
The Digital Brand Asset Specialist plays a pivotal role in delivering operational efficiency to our client’s MarTech ecosystem, focusing on Marketing asset management, to support strategic goals.
You are responsible for various operational and content-related activities, coordinating data and reporting, and leading client-facing interactions within a Digital Asset Management (DAM) framework. This role supports a global company where leadership, customer service, governance, and process optimization are crucial. The primary focus will be on ensuring seamless day-to-day operations, implementing against processes while seeking improvements, and fostering global collaboration.
A proficient team player striving to support a cohesive team driven toward achieving objectives. Understands global operations, working closely with team leads to execute on clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.
By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity, Trustworthiness into your leadership and approach, you will not only achieve success in this role but also contribute to the positive culture and growth of the organization.
How You Will Make an Impact
Operations Execution & Project Management
Provide input for reports to track agreed upon KPIs
Understand and work against SLAs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Ensure timely delivery of assets into the DAM platform
Participate in training to ensure alignment with organizational goals
Help create a productive and positive work environment
Feedback any product issues and various other challenges to help the product and automation teams find solutions
Provide exceptional customer service to the client and their vendors
Understand asset rights/usage/restrictions and compliance to ensure asset safety
Process Improvements
Execute against documented workflow and processes, while also feeding back ideas for improvements
Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness.
Follow metadata schemas that reflect the true needs of the business
Collaboration
Collaborate with global cross-functional teams to learn best practices, enhancing overall operational efficiency and ensure alignment with organizational objectives
Be a strong team player with your direct team (internal to ICP and external) and global partners
Client Facing Engagement
Where required, collaborate with cross functional teams and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Listen, learn, and adapt to changes in the business’ needs
Attend client meeting, as required to ensure knowledge to the business
Provide DAM training and support to client team members
What You’ll Have:
Requires a BA/BS and a minimum of 3 years’ experience in marketing, commerce and/or creative technologies or related field, including a minimum of 3 years’ experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
3+ years of Digital Asset Management experience
Must have acute attention to detail
Familiarity with Adobe DAM system, or another DAM system
Analytical skills
Effective communication skills, both verbal and written, with an influential communication style
Creative problem-solving mindset and a deeply curious nature
Ability to clearly articulate complex situations / ideas and lead discussions with colleagues, and leadership
Understanding of project management principles
Ability to adapt to evolving client needs, industry trends, and internal processes
Effective presentation skills
Emotional intelligence
Title: Digital Asset Specialist
Company: ICP Worldwide, Inc.
Location: Atlanta, GA
