Overview
Digital Communications Specialist – University Advancement Jobs in Cedar Falls, IA at University of Northern Iowa
We are conducting a confidential search for a General Manager who will be responsible for overseeing all aspects of operations. This role includes managing staff, optimizing sales and profitability, ensuring excellent customer service, overseeing product procurement and inventory, and implementing strategic initiatives for long-term growth.
Responsibilities
Directly supervise all staff, including department leads and retail associates
Oversee employee scheduling to ensure optimal coverage while maintaining labor efficiency
Conduct staff meetings, training sessions, and performance evaluations to foster a productive team environment
Act as the primary point of contact for all management-related concerns, providing coaching and mentorship
Enforce company policies and ensure adherence to safety protocols
Develop and maintain relationships with vendors and suppliers
Oversee inventory management, including purchasing, stocking, pricing, and loss prevention
Monitor and analyze key performance indicators (KPIs) such as sales targets, customer satisfaction, and operational efficiency
Ensure the store layout, merchandising, and product placement enhance the shopping experience and drive sales
Work with the marketing team to promote the business through social media, email campaigns, and in-store displays.
Serve as the face of the company during community events and networking opportunities.
Lead by example to create a welcoming and engaging customer experience
Resolve customer inquiries and complaints in a professional and timely manner
Ensure staff is well-trained in product knowledge to provide expert guidance to customers
Develop and oversee the budget, ensuring cost control and financial sustainability
Work with leadership to set sales goals and implement strategies to exceed them
Identify growth opportunities and operational efficiencies to improve profitability
Maintain compliance with company policies and industry regulations
Coordinate facility maintenance, including repairs and upgrades to ensure a clean, safe, and inviting shopping environment
Ensure proper handling, storage, and care of all merchandise
Be available for on-call responsibilities, especially during peak seasons.
Attend and report at management meetings on store performance and improvement opportunities
Continuously seek professional development opportunities
Requirements
5+ years of experience in retail management or a relevant and related field
Degree in Business Management or equivalent experience required
Proven leadership skills with the ability to motivate and manage a diverse team
Strong organizational and time management skills
Excellent verbal and written communication abilities
Proficiency in POS systems, Microsoft Office Suite, and inventory management software
Compensation
Competitive salary, negotiable based on experience
Comprehensive benefits package
Title: Digital Communications Specialist – University Advancement
Company: University of Northern Iowa
Location: Cedar Falls, IA
