Overview
Digital Media Specialist Jobs in Omaha, NE at Project Harmony – Haven for Abuse Response Members
James Wax is a growing candle brand with multiple sub-brands under our umbrella. As we expand, we are looking for a versatile and highly efficient Brand & Operations Assistant to support customer service, social media management, SEO content creation, and general business operations.
This role is ideal for a fast learner who thrives in a dynamic environment, enjoys problem-solving, and can manage multiple tasks efficiently. We are seeking someone who can adapt quickly, take initiative, and contribute to different areas of the business as needed.
Responsibilities
Customer Service
Respond to customer inquiries via email, chat, and social media in a professional and helpful manner.
Resolve order issues, handle shipping inquiries, and manage customer expectations.
Maintain accurate records of customer interactions and identify recurring issues for process improvement.
Social Media Management
Engage with our online community by responding to comments and messages.
Assist in scheduling and posting content across Instagram, Facebook, and other platforms.
Monitor trends and audience engagement to optimize content strategy.
SEO Content Creation
Use AI-powered tools to assist in writing SEO-friendly content for blogs, product descriptions, and website pages.
Conduct keyword research and apply best practices to improve search visibility.
Edit and refine AI-generated content for clarity and brand consistency.
Market Research & Business Operations
Research market trends, competitors, and customer preferences to inform business decisions.
Assist in organizing inventory, coordinating shipments, and maintaining operational records.
Support other business tasks as needed to ensure smooth daily operations.
Ideal Candidate
Fast Learner: Quickly grasps new tools, tasks, and processes with minimal guidance.
Highly Efficient: Works with speed and accuracy, managing multiple tasks without sacrificing quality.
Strong Communicator: Can write and respond in a professional and engaging tone.
Tech-Savvy: Comfortable with social media, AI content tools, and willing to explore new technologies.
Detail-Oriented & Organized: Keeps track of multiple tasks and ensures nothing falls through the cracks.
Adaptable & Reliable: Open to taking on new challenges and stepping in wherever needed.
Required Qualifications
Strong written and verbal communication skills.
Some experience in customer service, social media, content creation, or business operations (internships, part-time jobs, or personal projects count).
Basic knowledge of social media platforms and content trends.
Comfort with using online tools and learning new software quickly.
Preferred (But Not Required) Qualifications
Familiarity with SEO basics or content writing.
Experience with Canva, Google Analytics, or any social media scheduling tools.
Prior experience in a fast-paced work environment where multitasking was essential.
Job Types: Part-time, Contract
Pay: $18.00 – $25.00 per hour
Benefits:
Flexible schedule
Application Question(s):
A non-profit organization requests a donation of 100 candles. How would you assess and respond to this request?
What strategies do you use to stay efficient while working on repetitive or administrative tasks?
What’s your ideal Friday night—relaxing, going out, or something else?
Describe a time when you had to learn something completely new on your own. What was it, and how did you approach it?
What is the last software or tool you taught yourself to use? How did you learn it, and how long did it take?
If you don’t know how to complete a task and no one is available to help, what steps do you take to figure it out?
A customer enters the wrong shipping address, but their order has already shipped. How would you handle the situation?
A customer is upset because their order arrived one day later than expected. They call us incompetent and express disappointment in supporting a small business. How would you respond?
Ability to Relocate:
Orange, CA 92867: Relocate before starting work (Required)
Work Location: Hybrid remote in Orange, CA 92867
Title: Digital Media Specialist
Company: Project Harmony – Haven for Abuse Response Members
Location: Omaha, NE
