Overview
Director, Digital Marketing & Loyalty Jobs in Oregon, Illinois, USA at Ohiox
Location: Oregon
Director, Digital Marketing & Loyalty
Who We Are
Willow Tree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.
Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. Willow Tree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, Pepsi Co, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients’ digital portfolios over the years.
In January 2023, Willow Tree was acquired by TELUS Digital Experience (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.
Location
& Flexibility
This role can beWork From Anywhere (Remote)with frequent client travel (25%-40%) ORWork From Near (Hybrid)based out of our Vancouver, BC office with frequent travel (10%-25%).Regardless of the working model, travel is required.
The Opportunity
This role will individuallymanage a portfolio of clients(generally ~$10-15MM in revenue)within the Marketing Services branch. This role requires a strategic focus on delivering results for clients while managing internal teams and contributing to the company’s growth. You will oversee the growth of teams, clients, craft, and overall vision for digital marketing and loyalty services. This leader spends a significant amount of their time overseeing the successful delivery of project work in their portfolio, coaching squad/triforce leaders and proactively developing relationships with executive client leaders to offer their expertise and partnership.
This position reports to the executive leader(s) of the Marketing Services branch.
Thisleadershiprole requires a balance of strategic thinking andteam leadership, while maintaining a client-centric and data-driven approach. The successful candidate will demonstrateindustry expertiseand the ability to work cross-functionally to achieve growth and deliver client value, all while balancing client demands, team needs, and company objectives.
Responsibilities
Client Relationship Management
Client Success:
Manage client relationships to ensure high satisfaction and retention. Focus oneffective communicationand measurable outcomes.
Account Growth:
Collaborate with account managers to identify opportunities for service expansion. Upsell or cross-sell digital marketing and loyalty program consulting solutions to existing clients.
Customized Solutions:
Conduct high-level discussions to understand clients’ unique needs and challenges. Develop and deliver tailored solutions that provide value.
TeamLeadershipand Development
Oversee talent management:
Recruit, mentor, and retaintop talentin the digital marketing space.
Promotecross-functional collaboration:
Build bridges between marketing, development, design, and analytics teams to foster cohesion and optimize performance.
Spear…
Title: Director, Digital Marketing & Loyalty
Company: Ohiox
Location: Oregon, Illinois, USA
Category: Marketing / Advertising / PR, Management
