Overview
Director of Operations Jobs in Singapore, Singapore at M Hotel Singapore
Title: Director of Operations
Company: M Hotel Singapore
Location: Singapore, Singapore
The Director of Operations (DOO) is a key member of our leadership team, responsible for overseeing the smooth and efficient day-to-day operations of the entire hotel. You will ensure exceptional guest service, manage departmental budgets and staff, and implement strategies to maximize guest satisfaction and profitability.
Oversees the Operations for the Hotel, strategy maps and policies and ensure alignment of goals and objectives of the Hotel’s strategic directions.
Formulates, develops and ensures implementation and overall operational outcomes of operational systems and processes to ensure efficiency and timely completion of tasks.
Provides leadership and strategic planning to all operational functions in the Hotel, directing the disciplines in all areas needing strategic input.
Delivers operational and operationally related performance against agreed targets.
Work closely with department heads to set departmental goals, budgets and performance metrics.
Have the fundamental understanding of each function and ability to stand in during department heads’ absence.
Analyse data and reports to identify areas for improvement and implement cost-saving initiatives.
Ensure adherence to brand standards, safety protocols and guest service excellence.
Oversee training and development to create a highly motivated and engaged team.
Conduct regular inspections to ensure the Hotel’s facilities and equipment are well-maintained and meet safety standards.
Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.
Prepare reports for senior management on the Hotel’s performance and identify areas for improvement.
Handle any other general tasks and special projects assigned.
