Overview
Floor Coating Specialist Jobs in Grapevine, TX at Versatile Building Products
Job Title: Floor Coating Specialist
Department: Technical Floor Coating Specialist
Reports To: National Sales Manager
FLSA Status: Exempt
Pay Type: Salary plus Commission
Summary
The primary function of the TSP is to represent the Company as an expert in technical installation in the 2 component floor coatings and cabinet industry. Using interpersonal and communication skills to cultivate strong relationships, provide product education and ensure proper product knowledge support for customers and internal partners to boost sales and contribute to Versatile High-Performance Coatings (VHPC) long-term business growth. The TSP is an essential point of customer contact and partner education for the company.
Core Competencies
Technical Capacity with 2-Component Flooring and Cabinetry
Ability to write technical specifications, TDS and Install Guides
Communication Proficiency
Customer Focus
Learning Orientation
Personal Effectiveness/Credibility
Excellent Interpersonal and Communication Skills
Positive Attitude
Ability to multi-task
Ability to Build and Maintain Trust
Attention to detail
Essential Duties And Responsibilities
Training and support:
Maintain 100% answer rate for tech calls received
Create and provide monthly webinars for ongoing development to Franchise System and VHPC customers.
Responsible for coordinating and conducting training programs for internal customer service and sales team to educate them on the products and where to be used
Provide Onboarding Training, ongoing technical development and business development to Franchise system
Quality Control:
Be candid with customers when they make a mistake to have them learn from it
Provide contractors with system/product recommendations based on specific environments
Troubleshoot and diagnose coating applications and provide solutions using VHPC products
Advise customers of other VHPC products that may be better suited for their applications and skill set
Marketing and Brand Management:
Help customers grow their business through the relationship, trust building, and prompt service
Assist Marketing with Product/system information upon request
Support marketing with content for technical videos that show how to appropriately use our products efficiently to earn money or when troubleshooting technical problems related to installation issues
Write monthly technical blogs for VHPC
Regulatory Compliance and Documentation:
Create and Modify Technical Data Information
Create Installation Guides
Create submittal documents and specifications for specifiers
Provide internal product training to CSR/Sales teams
Generate and maintain Best Practice documents for ongoing development Franchise System
Review and track Franchise warranty claims
Keeping accurate customer notes in company systems
Stakeholder Communication:
Work closely with company Chemist on product development regarding testing, application and customer feedback
Provide product/system for website updates
Create and provide bi- weekly tech communications to Franchise System
Innovation and Adaptation:
Plan and conduct technical visits on behalf of company, to technical groups at various customers, potential customers, and other organizations
Gather information from customers and contribute to the development of products that meet customer needs
Supervisory Responsibilities
This position has no supervisory responsibilities.
Supervision Received
This position reports to the National Sales Manager.
People Contact
Ability to work with other employees, customers, and vendors.
Qualifications
Computer proficiency is required
Must be able to work with Microsoft Excel, Word, PowerPoint, Premier, Acrobat, and Outlook
Excellent communication and presentation skills
Have an expert understanding of two component floor coatings, cabinets, installation, and general business knowledge of the coatings industry
Must be able to work independently and as part of a team
Education And Experience
Required:
High School Diploma, associate’s degree or higher preferred but not required
7-10 years of experience in two component floor coating, cabinets and installation
Preferred experience:
Four- year degree at a university or 5 years’ experience working in an office environment with business-to-business sales
Previous experience working with cloud ERP
Certificates, Licenses, Registrations
Required: Valid Driver’s License
Language Skills
Must be able to communicate effectively both in writing and verbally in English to interact with clients and other employees.
Ability to read and write reports.
Mathematical Skills
Must be able to formulate and comprehend business math calculations. Excellent basic arithmetic skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Travel
Some travel is required to visit the Company’s other locations and attend tradeshows.
Physical Demands
The physical requirements consist of walking, turning the head and torso, stooping, kneeling, reaching, grasping, bending, and flexing the arms, legs, wrists, hands, and fingers. The senses of being able to see, hear, and have full power of speech are required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
This position will be working primarily indoors in a climate-controlled office environment. Also required to go to the indoor non-climate-controlled warehouse environment such as noise, dust, odors and fumes, chemicals and adhesives.
May be required to go outside for the purpose of viewing product with a customer, which may be hot, cold, wet, and dirty. This is a position that is visible to the public, therefore professional appearance and conduct is required. The noise level in the work environment is usually moderate.
Title: Floor Coating Specialist
Company: Versatile Building Products
Location: Grapevine, TX
