Overview
General Manager Jobs in Owings Mills, MD at Hyper Kidz
Job Title: General Manager
Location: Owings Mills, MD 21117
Job Types: Full-time
Reports To: Owners
Why Join Hyper Kidz?
At Hyper Kidz, we believe in creating magical experiences for children while fostering a fun and rewarding work environment. As General Manager, you’ll play a pivotal role in shaping the success of our location and making a positive impact on the community. If you’re a motivated leader who thrives in an energetic, family-friendly environment, oversees daily operations, drive revenue growth, and leads a high-performing team. This role is perfect for a hands-on, results-driven leader who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Apply today and help us take Hyper Kidz to the next level!
Objective:
To plan, direct, and coordinate all the general and day-to-day operations of Hyper Kidz. The General Manager oversees the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly, cleanly, and meets budget and sales goals.
Job Responsibilities:
Plan and promote the daily schedule of employees and the business
Recruit, interview, hire, train, coordinate, and discipline employees
Create and maintain budgets, and coordinate with and report to Owners of the company
Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents
Assign, schedule, and supervise the Hyper Kidz team to meet store and corporate objectives
Ensure staff levels within the facility reflect the requirements of the guest occupancy
Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place
Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis
Ensure superior performance is recognized appropriately on a timely basis
Ensure poor performance is recognized appropriately on a timely basis
Ensure all marketing and promotional plans are executed and records of results are maintained
Update and manage all social media accounts daily with various marketing strategies
Ensure good communications are in place with Landlord and building co-tenants, and all cross-promotional opportunities are explored, and if appropriate, implemented
Plan, develop, and execute promotional activities that are appropriate for the consistent and positive marketing of Hyper Kidz
Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it operates
Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual are effectively in place
Manage, monitor, and control daily operations and recommend changes in policies as required
Document all operational activities in accordance with report writing procedures
Ensure the protection of all merchandise and food inventory, and ensure that the re-order process for both components is managed effectively
Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at all times
Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks
Ensure the facility, including the play equipment, is always in safe operating condition.
Ensure the facility conforms to County fire and safety regulations.
Ensure that the number of guests in the facility conforms to County fire and safety regulations.
Promote the safety of all guests and staff and all times.
Review sales reports daily and implement corrective action if required.
Communicate daily with owners
Review financial performance against corporate financial projections monthly and to take corrective action if required
Ensure all accounting activities are carried out in accordance with approved company procedures
Document and communicate all financial reports as required by Owners
Make any daily bank deposits as necessary
Must be able to work nights (until 9pm or 10pm) and weekends
Any other Management tasks as deemed necessary to ensure the appropriate overall operations of the facility.
Required Work Education, Experience, and Skills:
Must have at least 3 years of management experience
Prior experience with cash registers, POS software, marketing, and advertising
Requires excellent customer service, and communication skills
Willingness to tend to guests’ needs and concerns in a professional manner
Experience in a children’s recreational environment preferred
The General Manager will have to keep employees motivated, resolve conflicts, and make hard decisions for the employees. A successful store manager is a good leader
The job requires working with employees, customers, and management. Other duties included creating schedules and writing reports. Time management is essential to make sure everything gets done.
The General Manager is expected to keep and maintain a budget. Therefore, competent math skills are required.
Hiring new employees requires a good judge of character to maintain an efficient and motivated team. Analytical skills are required to be able to solve problems that may come up during a typical workday.
Whether it is dealing with employees, customers, owners, or vendors, the General Manager will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to success.
General managers do a lot of communication. This might be one-on-one to a customer, in front of a group of employees, or in a meeting with the owners. It will be necessary to write or run reports or when discussing reasons for termination of a staff member. Great verbal communications and writing skills are required.
Customers are going to ask to speak to the manager. How the General Manager interacts with customers is crucial for repeat business, employee morale, and the health of Hyper Kidz. Great customer service skills will help resolve issues before they become problems and help create customer loyalty.
Pay: Up to $23.00 per hour and quarterly performance bonus.
Schedule: 8-hour shift
Work Location: In person
Job Type: Full-time
Pay: $20.00 – $23.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Employee discount
Shift:
8 hour shift
Day shift
Evening shift
Night shift
Work Location: In person
Title: General Manager
Company: Hyper Kidz
Location: Owings Mills, MD