Overview
General Manager Jobs in Williamstown, NJ at Holiday Inn Express Williamstown Glassboro
Holiday Inn Express Williamstown Glassboro is seeking a highly motivated General Manager for our hotel with 83 guest rooms. The purpose of this position is to create and maintain a customer-focused hotel. This position is responsible to ensure customer satisfaction through consistent delivery of both product quality and service in accordance with Brand and Company goals. The General Manager needs to be hands-on in daily operations and sales in the local market.
* Minimum of 3 years experience as a General Manager in a limited service hotel
* GM experience with IHG or branded upscale limited service hotels a plus
* Must be highly motivated, organized, self-directed, with strong initiative and desire for achievement
* Exceptional customer service skills required
* Must possess strong computer skills
* Excellent communication and presentations skills required
* Must be honest, a leader, a driver, and bottom line oriented
ESSENTIAL JOB FUNCTIONS
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
Lead the property in the generation of revenue through sales and marketing efforts
Maintain strong knowledge of and relationships in the local market
Manage relationships with hotel vendors and negotiates service agreements as appropriate
Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure staff receive proper training for each position, including safety training and standard operating procedures
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintains open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provides feedback to individuals and/or supervisors
Review guest survey results and other data to identify areas of improvement with team members
Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits:
Employee discount
Paid time off
Schedule:
Weekends as needed
Work Location: In person
Title: General Manager
Company: Holiday Inn Express Williamstown Glassboro
Location: Williamstown, NJ
