Overview
Implementation Manager Jobs in Delhi, India at Contlo
About Us:
Contlo is a pioneering AI marketing platform that empowers
modern
, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand’s own generative AI Model. Our platform enables businesses to drive
customer retention
through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.
About the Role:
As a Customer Onbaording Specialist, you will play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent
communication skills
and a passion for solving customer problems.
Qualifications & Skills:
Experience: 2-3 years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in Marketing Automation Domain.
Customer Obsession:
Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
Project Management
:
Proven ability to manage multiple projects simultaneously in a
fast-paced environment
, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
Communication
Skills:
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
Attention to Detail
:
High
attention to detail
with the capability to design organized and effective onboarding plans and schedules for clients.
Adaptability
:
Driven, quick-thinking, and thrive in a
fast-paced
,
challenging
environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
Roles & Responsibilities
:
Knowledge of a CDP or similar tool dealing on the basis of marketing technology
Existing knowledge or work experience on various retention
communication
channel
Idea of a working of the CRM tool would be better and handhold clients through walkthrough on the panel during the initial phase
Maintains
strongcommunicationskills
both one to one and one to many
Follows strict timeline on completion of projects by the due date
Provide valuable insights from generic as well as market based study to the D2C and E-commerce based clients with personal brainstorming is highly recommended
A knowledge on GenAI is also preferable for better engagement
Title: Implementation Manager
Company: Contlo
Location: Delhi, India
Category: Marketing / Advertising / PR, Customer Service/HelpDesk
