Overview
Internship – Customer Experience [RID-00460] Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Setel
Title: Internship – Customer Experience [RID-00460]
Company: Setel
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About Setel:The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
In this role you will:
Perform data entry, data validation, quality checks and preparation for data analysis for customers’ feedback, collected from different sources (such as surveys, customer support tickets, etc.).
Provide support to create and share insights reports, and suggest ways to enhance/improve the product including but not limited to involvement in Voice of Customer (VOC) programs drive actionable insights.
Support in monitoring CX metrics dashboard that links customer feedback to operational data and performance metrics. This dashboard provides a unified view of customer experience and supports data-driven decision-making.
Assist in the implementation of customer experience improvement initiatives
Work alongside with cross-functional teams to aid product enhancements
Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
You’re a great fit if you have/are:
A final year student or recent graduate with a bachelor’s degree in relevant field (e.g., Business Analytics, Data Analysis, etc
Minimum 4-6 months of internship period starting on March 3/March 17
Proficiency in Google Suite, including Excel, Word and Slides
Analytical, comfortable working with data and numbers
High attention to detail and systematic
Eager to learn and work with various teams in the company
Ability to handle sensitive information with confidentiality.
Excellent communication and interpersonal skills.
What Makes Working With Us Awesome
Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
Cool Perks/ Benefits
Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
Hybrid work arrangement.
Exciting sport and engagement activities to strengthen employee bonding.
Personal Data Protection
Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how …
