Overview
Lead, Product Marketing Jobs in Miami, FL at Royal Caribbean Group
Regional Fitness Center
Membership & Marketing Coordinator
The Regional Fitness Center (RFC), a community recreation center located on the campus of the University of Minnesota-Morris, in Morris, MN, is seeking a Membership & Marketing Coordinator. This is a part-time position on our management team.
Job Summary:
The Membership & Marketing Coordinator plays a key role in membership growth, engagement, and retention while supporting marketing initiatives to enhance the organization’s brand and outreach. Customer service is a top priority in this role, ensuring that members and visitors receive outstanding support and a positive experience. Additionally, this position oversees front desk staff, assists with outdoor equipment rentals and maintenance, and ensures smooth daily operations.
Responsibilities include:
Membership Management & Customer Service
Serve as the primary point of contact for members, ensuring a high standard of customer service.
Develop and implement membership recruitment and retention strategies
Maintain and update the membership database, ensuring accurate records and timely renewals.
Address member inquiries, resolve concerns, and enhance the overall member experience.
Coordinate membership benefits, including discounts, events, and networking opportunities.
Track and analyze membership trends to identify improvements and growth opportunities.
Marketing & Communications:
Develop and execute marketing campaigns to attract and engage members.
Create engaging content for newsletters, social media, websites, and promotional materials.
Assist with social media accounts, including timely responses to inquiries and engagement with the community.
Design and distribute email marketing campaigns to drive engagement and awareness.
Collaborate with the team to create marketing materials, such as brochures, flyers, and presentations.
Front Desk Supervision & Customer Service Leadership:
Supervise front desk staff, ensuring a welcoming, professional, and customer-focused environment.
Train and support front desk staff in exceptional customer service, membership inquiries, and administrative tasks.
Oversee scheduling, attendance, and performance of front desk team members.
Monitor and improve front desk operations to ensure efficiency and member satisfaction.
Outdoor Equipment Rental & Maintenance:
Assist with the rental & scheduling of outdoor recreation equipment.
Ensure all rented equipment is properly maintained, cleaned, and ready for use.
Event & Community Engagement:
Assist in planning and promoting member-focused events, networking sessions, and educational programs.
Coordinate event logistics, including registration, communication, and on-site support.
Build relationships with members, partners, and stakeholders to enhance engagement.
Administrative & Reporting:
Maintain organized records of membership, marketing, rental activity, and equipment maintenance.
Generate reports on membership growth, engagement, marketing campaign performance, and rental usage.
Qualifications & Skills:
High school diploma required. Bachelor’s degree in marketing, business, or a related field preferred.
1-3 years of experience in membership coordination, customer service, or marketing.
Experience supervising front desk or customer service staff is highly preferred.
Strong written and verbal communication skills with a customer-first mindset.
Experience with graphic design (e.g., Publisher, Canva) & social media tools is essential.
Ability to multitask, manage deadlines, and work both independently and as part of a team.
Benefits & Perks:
Part-time, management position
25 – 29 hours per week
Competitive salary ($16.50 – $18.50 per hour)
Paid time off and holidays
Flexible working hours
To apply:
Email your cover letter, resume, and 3 references with contact information to: Monique Richardson, RFC Director, [email protected]
A review of applications will begin March 31 and will continue until the position is filled.
Job Type: Part-time
Pay: $16.50 – $18.50 per hour
Expected hours: 25 – 29 per week
Benefits:
Flexible schedule
Paid time off
Schedule:
Monday to Friday
Work Location: In person
Title: Lead, Product Marketing
Company: Royal Caribbean Group
Location: Miami, FL
