Overview
Manager, Social Media, Operations & Analytics, Slack Jobs in Seattle, Washington, USA at Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and
career growth
, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Manager of Social Media Operations & Analytics will play a critical role in optimizing Slack’s social media presence by balancing data-driven operations with content creativity. This role will oversee social media operations, including performance measurement across channels, while also supporting the creation of compelling content that communicates Slack’s value to
diverse
audiences.
Reporting to the Director of Social Media Strategy, this position requires a hybrid of analytical expertise and
hands-on
content capabilities. Ideal candidates will be proactive, detail-oriented, quick-thinking, and able to make editorial decisions informed by data and insights. They must also be comfortable with shifting priorities and ambiguity, as the social media landscape and business needs often change rapidly.
Slack’s social media team is resourceful and
collaborative
, with everyone wearing many hats. This is an opportunity to work across multiple areas—analytics, strategy, operations, and creative execution—on a
fast-paced
, high-impact team.
Responsibilities:
Operations & Analytics Manage social media operations, including tagging, tracking, and platform governance to ensure campaigns are fully measurable. Set up, monitor, and maintain systems to track performance, define KPIs, and establish benchmarks for success across platforms (e.g., Instagram, Linked In, Tik Tok, X, You Tube). Analyze social performance data, providing actionable insights to optimize campaigns and inform broader marketing strategies.
Develop and refine efficient processes for content scheduling, tagging, and platform distribution. Collaborate with agency partners to optimize reporting, tracking, and performance analysis, and communicate campaign results to
senior leadership
. Implement new tools and processes to enhance social media operations and performance reporting.
Content Creation & Strategy Support content development by writing and editing posts that effectively communicate Slack’s brand and products to key audiences. Partner with social media specialists and creative teams to create, optimize, and distribute engaging content that resonates with Slack’s community. Leverage performance data to guide content strategy, ensuring Slack’s social content is both
impactful
and aligned with business objectives.
Exercise strong editorial judgment to quickly adapt messaging and creative based on real-time performance and feedback.
Required Skills:
5+ years of experience in social media operations, analytics, content strategy, or a related field. Expertise in social media operations and p…
Title: Manager, Social Media, Operations & Analytics, Slack
Company: Salesforce
Location: Seattle, Washington, USA
Category: Marketing / Advertising / PR, IT/Tech
