Overview
Marketing Agency Operations Director Jobs in Austin, TX at StorSuite
Who We Are:
StorSuite is a vertically integrated, asset-based service provider dedicated to supporting owners and operators within the self-storage industry. Our team of experts brings extensive knowledge in operations, marketing, technology, tenant protection, and investments, enabling us to enhance operational efficiency and accelerate client growth. At StorSuite, our core values of authenticity, transparency, and excellence guide everything we do. We are committed to providing customized, innovative solutions to ensure the mutual success of our customers.
Position Overview: We are seeking a highly motivated and experienced Marketing Agency Operations Director to oversee the daily operations of our marketing division. The Marketing Agency Operations Director will be responsible for ensuring the efficiency and effectiveness of our processes, managing resources, and supporting the team in delivering high-quality projects on time and within budget. This role requires a strategic thinker with excellent leadership skills and a deep understanding of marketing and agency operations.
Goals:
Ensure all project deadlines are met.
Deliver on all monthly obligations outlined in Statements of Work (SOWs).
Establish and maintain meaningful relationships with all clients.
Track progress and effectively communicate progress upwards while managing expectations downwards.
Create and maintain a strong internal culture at StorSuite.
Oversee and lead the integration of StorSuite’s culture into our brand identity.
Key Responsibilities:
Operational Management:
Oversee the day-to-day operations of the marketing division, ensuring smooth workflow and efficient resource allocation.
Develop and implement standard operating processes.
Monitor project timelines, budgets, and deliverables to ensure client expectations are met or exceeded.
Team Leadership:
Lead, mentor, and support the marketing division’s team to ensure their professional growth.
Foster a collaborative and positive work environment that encourages creativity.
Oversee onboarding of marketing team, establishing tasks, timelines, and communication procedures.
Establish and maintain meaningful relationships within the team.
Client Relations:
Work closely with the client services team to understand client needs and expectations.
Ensure excellent client service by maintaining high standards of communication, responsiveness, and project delivery.
Address and resolve any client issues or concerns promptly and effectively.
Ensure regular communication with clients to keep them engaged and part of the process.
Strategic Planning:
Collaborate with senior leadership to develop and execute the marketing division’s strategic plan and growth initiatives.
Identify opportunities for process improvement, cost reduction, and revenue enhancement.
Analyze operational data and metrics to inform decision-making and optimize division performance.
Financial Management:
Oversee budgeting, forecasting, and financial reporting for the operations department.
Manage vendor relationships and negotiate contracts to ensure cost-effective services and supplies.
Ensure compliance with financial policies and procedures and maintain accurate financial records.
Technology and Innovation:
Stay up-to-date with industry trends and advancements in marketing technology.
Implement and manage technology solutions that enhance operational efficiency and effectiveness.
Promote a culture of innovation and continuous improvement within the division.
Qualifications:
Bachelor’s degree in Marketing, Business Administration, or a related field; Master’s degree preferred.
Minimum of 5-7 years of experience in operations management, preferably within a marketing agency or related industry.
Proven leadership and team management skills with a track record of driving operational excellence.
Strong understanding of marketing principles, strategies, and industry trends.
Excellent organizational, analytical, and problem-solving abilities.
Exceptional communication and interpersonal skills.
Proficiency in project management software and other relevant technology tools.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Job Type: Full-time
Pay: $83,000.00 – $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Ability to Commute:
Austin, TX 78735 (Required)
Ability to Relocate:
Austin, TX 78735: Relocate before starting work (Required)
Willingness to travel:
25% (Preferred)
Work Location: Hybrid remote in Austin, TX 78735
Title: Marketing Agency Operations Director
Company: StorSuite
Location: Austin, TX
