Overview
Media Relation & Crisis Management – Communications, Shopee Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at Shopee
Title: Media Relation & Crisis Management – Communications, Shopee
Company: Shopee
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Job Description
Media Relations:
Develop and maintain strong relationships with key media outlets and journalists.
Proactively pitch stories and secure positive media coverage for Shopee.
Manage media inquiries and requests for information while monitoring media coverage and analyze sentiment.
Collaborate with Regional PR team in mitigating content & alignment.
Crisis Management
Identify and assess potential crises and reputational risks.
Monitor and track emerging issues that could impact Shopee’s reputation
Develop and implement crisis communication plans while managing media communication during a crisis.
Act as a contact point of PR to other Depts for the information updates of policies change, sellers’ noise, Ad-hoc projects and support on the CS and internal communications during the crisis management
Proactively engage with stakeholders (Regional PR, COO team, BoD, etc.) to manage expectations and address concerns.
Collaborate with cross-functional teams to ensure consistent messaging across all channels.
Cross Function Support
Support Content team in working on monthly campaign and ad-hoc projects.
Lias with other stakeholders to support on issue/ crisis management.
Other tasks assigned by team lead.
Requirements
Proven Experience: 4+ years of experience in media relations and crisis management.
Excellent Communication: Outstanding written and verbal communication skills, with the ability to craft clear and concise messages.
Strong Media Relationships: Existing relationships with key media outlets and journalists.
Strategic Thinking: Ability to develop and execute effective communication strategies.
Crisis Management Expertise: Experience in managing crises and protecting corporate reputation.
Problem-Solving: Ability to think critically and solve problems under pressure.
Collaborative: Ability to work effectively with cross-functional teams and external partners.
