Overview
Member Services & Engagement Manager Merola Opera Program Jobs in Abu Dhabi, UAE/Dubai at Vacancies
The Member Services & Engagement Manager is a critical frontline representative of the Merola Opera Program, responsible for coordinating engagement efforts with members, donors, and the public. This role manages development and marketing operations, ensuring that Merola’s mission and programs are effectively communicated and supported to drive revenue. Working closely with Merola’s team, this position plays a central role in driving membership growth, enhancing donor relations, and supporting Merola’s visibility and branding efforts.
This position is central to ensuring strong donor and member relationships, as well as driving Merola’s visibility and growth through strategic engagement and marketing efforts.
Essential Duties and Responsibilities
Member/Donor Relations & Development Operations   Process all incoming donations, including checks, online contributions, and pledges, ensuring accurate entry into the CRM system and timely acknowledgment of gifts. Act as the primary point of contact for all current and prospective members and donors, responding promptly to inquiries via phone, email, and in-person interactions. Provide detailed information about Merola’s programs, benefits, and giving opportunities to ensure clear
communication
and strong relationships.
Assist with the annual membership renewal process, including preparing and sending renewal appeals, processing renewals, and following up with members to ensure retention. Ensure timely fulfillment of all membership benefits, including access to events,
recognition
in listings and publications, and other perks associated with giving levels. Prepare and distribute acknowledgment letters and other communications that recognize donor contributions and provide updates on the impact of their gifts.
Track and manage donor interactions within the CRM (Salesforce), maintaining detailed records of all communications and activities to support ongoing engagement efforts. Support institutional giving efforts and ensure adherence to award requirements and crediting. Generate tax receipts and other official documentation for donors and funders, adhering to IRS guidelines and organizational policies. Maintain and update donor records in the CRM, ensuring that all information is accurate, complete, and secure.
Marketing, Communications, & Content   Website Management:
Manage Merola’s website content, updating and maintaining the content management system (CMS) to ensure that all information is accurate, timely, and engaging. Work with web designers and developers as needed to update the website’s design, functionality, and user experience. Regularly review website analytics to assess traffic patterns, user behavior, and the effectiveness of online content, making recommendations for improvement.
Social Media Management:
Create, schedule, and manage posts across Merola’s social media platforms, including Facebook, Instagram, Threads, and Linked In. Respond to social media inquiries and monitor engagement. Assist in developing photo and video content to enhance social media presence and engagement.
Publications & Design Support:
Assist staff with in-house design and publication needs using Adobe Design Suite, ensuring all materials meet Merola’s branding and quality standards. Coordinate and create print and digital materials for Merola activities and events, including newsletters, brochures, and event promo…
Title: Member Services & Engagement Manager Merola Opera Program
Company: Vacancies
Location: Abu Dhabi, UAE/Dubai
Category: Marketing / Advertising / PR, Customer Service/HelpDesk
